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Application Support Specialist-Patient Financial Services

Job Field: Legal Jobs
Location: Sioux falls, SD 57117

Salary: $Not Specified
Job Type: Full Time
JOB SUMMARY:
Job Description
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<br>Under general supervision, but according to specific instructions and established procedures, performs routine healthcare application support. Gains extensive knowledge in Professional Billing and Hospital Billing applications. Will gain working knowledge of healthcare billing applications and a basic working knowledge of other revenue cycle applications such as HIM and ADT. Uses analytic skills and experiences to investigate/resolve and/or escalate support issues. Incorporates appropriate presentation techniques to assist and/or lead training sessions. Must have ability to train and provide documentation on multiple healthcare applications to users with varying education and learning abilities. Researches, analyzes and makes recommendations for application work flow improvements. Assists in the creation and maintenance of training documentation. Activities and services may include the installation/conversion of billing healthcare information systems. Utilizes project management principles to assist in achieving stated outcomes. Creates and analyzes reports created using multiple reporting mechanisms. Uses legacy billing system functions as needed. PFS management team advised of outstanding issues and support needs. Performs with a high level of customer service skills on all support and training requirements. Promotes and participates in the team approach to support and project management within the Patient Financial Services as well as the Installation &amp; Support division.
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<br>Skillful at managing change. Good problem solving skills. Time management and prioritization skills are needed on a daily basis. AS/400 operations, multiple reporting mechanisms such as AS400 Query, Crystal reporting, etc, basic accounting knowledge and critical thinking skills needed. Training presentation techniques and skills. Proficient verbal and written communication skills. MS Office software. Possesses a working knowledge of the current healthcare information systems. A positive attitude and support skills are expected.
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<br>When students are providing patient care, treatment, and/or services as a part of their training, any/all employees may be asked to supervise the students.
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<br>Required Skills
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<br>Minimum of Associates degree in computer related field.
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<br>Job Location
<br>Sioux Falls, South Dakota, United States
<br>Position Type
<br>Full-Time/Regular
<br>*Shift Description*: 8 hour shift
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<br>*The position requires work during*: Days

KEY REQUIREMENTS:
Experience Education Education Preferred None
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