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Business Analyst
Job Field: Office Jobs
Location: Rapid city, SD 57702
Salary: $Not Specified
Job Type: Full Time
Location: Rapid city, SD 57702
Salary: $Not Specified
Job Type: Full Time
JOB SUMMARY:
Design and develop reporting systems, and ad-hoc reports. Validate and ensure data accuracy as it pertains to information requested or utilized. Interface with management of Customer Service to leverage the use of technology within the department. Identify and implement any opportunities for improvement in efficiencies or profitability. Develop user requirements and implement technical and/or operational solutions that meet the Business’s needs and improve the performance of the department. <br>MAJOR ACCOUNTABILITIES <br>Support department report processes. Build and maintain daily, weekly, and monthly operational monitoring programs. Design ad-hoc informational data pulls and implement to meet informational needs. <br>Collaborate with related departments / experts to develop, test, and implement informational reports and controls, ensuring accuracy and content of these controls if applicable. <br>Participate in reviews that analyze, clarify, and document standard operating procedures. Work with IT departments on production issues, data validation, and drafting project requirements. <br>Develop, refine, or make recommendations on current use of technology used within the department. <br>Support projects as they move from initiation to implementation and conduct project reviews with impacted staff. <br>Develop test cases and an adequate test plan to confirm functionality enhancements. <br>Execute User Acceptance testing clearly documenting results. <br>Work with the Training Depatment to prepare instructional documentation and update user documentation to reflect new modification. <br>Build and maintain the various internal customer service reporting websites and web programs used by the department. <br>Workforce management Support. Assist the Workforce Analyst with scheduling tasks. Provide data and analysis to aid in forecasting and scheduling. <br>SELECTION CRITERIA <br>College degree in Business, Finance, Mathmatics or related field <br>Experience in an inbound call center <br>2+ years in data mining / reporting and analytics <br>2+ years of experience with improving business processes <br>Previous project management/project liaison experience. <br>Strong PC Skills and experience working with reporting tools and databases. <br>Experience with some or all of the following preferred: SQL Server Reporting Services, SQL 2005, MS Access, ASP and HTML <br>Strong problem solving and analytical skills <br>Strong verbal, written, organizational and presentation skills. <br>Able to work in a fast paced, stressful environment <br>We are proud to be an EOE. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Design and develop reporting systems, and ad-hoc reports. Validate and ensure data accuracy as it pertains to information requested or utilized. Interface with management of Customer Service to leverage the use of technology within the department. Identify and implement any opportunities for improvement in efficiencies or profitability. Develop user requirements and implement technical and/or operational solutions that meet the Business’s needs and improve the performance of the department. <br>MAJOR ACCOUNTABILITIES <br>Support department report processes. Build and maintain daily, weekly, and monthly operational monitoring programs. Design ad-hoc informational data pulls and implement to meet informational needs. <br>Collaborate with related departments / experts to develop, test, and implement informational reports and controls, ensuring accuracy and content of these controls if applicable. <br>Participate in reviews that analyze, clarify, and document standard operating procedures. Work with IT departments on production issues, data validation, and drafting project requirements. <br>Develop, refine, or make recommendations on current use of technology used within the department. <br>Support projects as they move from initiation to implementation and conduct project reviews with impacted staff. <br>Develop test cases and an adequate test plan to confirm functionality enhancements. <br>Execute User Acceptance testing clearly documenting results. <br>Work with the Training Depatment to prepare instructional documentation and update user documentation to reflect new modification. <br>Build and maintain the various internal customer service reporting websites and web programs used by the department. <br>Workforce management Support. Assist the Workforce Analyst with scheduling tasks. Provide data and analysis to aid in forecasting and scheduling. <br>SELECTION CRITERIA <br>College degree in Business, Finance, Mathmatics or related field <br>Experience in an inbound call center <br>2+ years in data mining / reporting and analytics <br>2+ years of experience with improving business processes <br>Previous project management/project liaison experience. <br>Strong PC Skills and experience working with reporting tools and databases. <br>Experience with some or all of the following preferred: SQL Server Reporting Services, SQL 2005, MS Access, ASP and HTML <br>Strong problem solving and analytical skills <br>Strong verbal, written, organizational and presentation skills. <br>Able to work in a fast paced, stressful environment <br>We are proud to be an EOE. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
KEY REQUIREMENTS:
Experience 12 months Education Education Required Bachelor Degree
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