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Technical Support Analyst II - 13NV003
Job Field: Office Jobs
Location: Texas
Location: Texas
JOB SUMMARY:
TECHNICAL SUPPORT ANALYST II:($3,072 per month) - Job Code: 13NV003
Department: Office of Technology (Client Services)
Education: High school diploma or equivalent required. Technology and network systems certifications preferred. Some college preferred.
Experience: Two years job related work in computing and/or communications, education environment highly preferred.
Duties: Provides high-level of technical support to the entire University for information technology systems and services, via phone, remote computer access and in person. The Technical Support Analyst II actively works to analyze problems related to hardware and software; recommends hardware and software purchases based on analysis of needs; direct users to appropriate information technology services teams for support, development and training; and communicates to their Technical Support Lead, end user issues and concerns. Work is performed under the supervision of the Director of Technical Support Services and performance is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.
Date Closed: Open until filled.
TECHNICAL SUPPORT ANALYST II:($3,072 per month) - Job Code: 13NV003
Department: Office of Technology (Client Services)
Education: High school diploma or equivalent required. Technology and network systems certifications preferred. Some college preferred.
Experience: Two years job related work in computing and/or communications, education environment highly preferred.
Duties: Provides high-level of technical support to the entire University for information technology systems and services, via phone, remote computer access and in person. The Technical Support Analyst II actively works to analyze problems related to hardware and software; recommends hardware and software purchases based on analysis of needs; direct users to appropriate information technology services teams for support, development and training; and communicates to their Technical Support Lead, end user issues and concerns. Work is performed under the supervision of the Director of Technical Support Services and performance is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.
Date Closed: Open until filled.
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