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Job Field: Travel / Transportation
Location: Texas

JOB SUMMARY:

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Transportation Operations Support - Richardson, TX
Job ID:
7211
Location: USA-TX-Richardson

Full/Part Time:
Full-Time
Regular/Temporary:
Regular



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Company Description
At C.H. Robinson Worldwide, Inc. our roots run deep. In 1905, Charles Henry Robinson started a small produce brokerage that developed the traditions and standards of service that shaped the Fortune 500 Company we are today. As a global provider of multimodal transportation and produce services, we are headquartered in Eden Prairie, MN and operate through a network of more than 8,350 employees in more than 230 offices in the United States, Canada, Mexico, Europe, Asia, South America, Australia, and the Middle East. We are the largest third party logistics (3PL) company in North America, and our services extend to more than 35,000 customers globally, ranging from other Fortune 500 companies to small businesses in a variety of industries.

Our people are our greatest asset and create a unique corporate culture that has built strong relationships with customers around the world. They execute our tradition of service on a daily basis and take pride in sustaining our dynamic leadership in the transportation logistics industry. You'll feel the energy the moment you step into one of our branches. That energy is what inspires us to find motivated individuals to join us in our quest to find solutions, develop innovative technology, and provide exceptional service to our customers.
Position Description
The Transportation Operations Support position works with high volume freight forwarding. The overall goal is help Sales Representatives reach monthly revenue goals by delivering high level customer service. Responsibilities to include the monitoring of shipments from start to finish, the value add services of detailed information communications including reports, quotes and load information. A typical day starts with morning board check, what is covered, what is needed. Ensure prior days loads are all marked loaded. Enter any orders from overnight transmission. Update customer SOPs for information. Consistent hourly checking trucks to ensure on schedule for pick ups. Notify Account Rep of any issues. Enter orders, make appointments (5 to 20/day). Update fuel surcharges every Monday. Clear any event logs. Check on trucks to ensure deliveries are made. Enter rate quotes in the system and send to customers. Follow up on prior quotes. Check customer website for hot orders and distribute to network, quote customers, enter wins. Make monthly reports for customers. Send out additional marketing material for customers. Get quotes and research market conditions on quotes.
Responsibilities
- Maintain high level of customer service to both internal and external customers
- Customer organization to include: Update and organize all records in IS, phones numbers, w-codes, directions, contact info, web info, credit, SSO, SOPs, rates, and business reviews
- Update SOPs on Master file on pool network
- Provide data interpretation and cleansing as required
- Run BI reports on customers to ensure on track for goals and trends
- Track all modes working with customer documented in spreadsheets
- Provide support for customer Track & Trace/POD inquiries
- Resolve and track customer complaints and issues
- Enter shipment/load information from customers into SMS operating systems as needed
- Set up pick up times and deliveries appointments
- Get accurate directions and enter them in IS
- Manage the daily freight board to proactively address any issues
- Perform other related duties as assigned by Account Manager
- Monitor loads for exception and manage exceptions to closure
- Work cross-functionally between departments (carrier, flatbeds, partial, consolidation)
Preferred Qualifications
- Detail oriented individual and well organized
- Sales support by sending info, reports, e-mails
- Typing/Data entry skills of 60 wpm
- Good communication skills verbal, written, e-mail, and IM
- Intermediate to high level of MS Word, Excel, and Power Point
- Great customer service skills and etiquette
- Internet and web base skills
- General accounting knowledge
- Shipping BOL knowledge
- High School Diploma or Equivalent
Benefits
We offer excellent benefits including medical, dental, and vision insurance, prescription drug coverage, paid holidays and vacation, disability insurance, life insurance, 401K with company match, profit sharing, Employee Stock Purchase Plan, and the opportunity to prosper in a growing Fortune 500 company.
Equal Opportunity Employer
C.H. Robinson Worldwide, Inc. Equal Opportunity / Affirmative Action Employer




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