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Job Field: Legal Jobs
Location: DRAPER, UT
Job Type: Full Time

JOB SUMMARY:

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The Client Services team is the primary point of contact for HealthEquity employer and broker inquiries regarding the administration of Flexible Spending, Health Reimbursement and Health Incentive Accounts. They also support other Reimbursement Account administration duties such as enrollment and group maintenance activities. They work to build trust and rapport with our valued clients by providing vital solutions to Reimbursement Account administration. Their goal is to help our clients understand FSA and HRA administrative services offered to employees by providing personal and relevant information, professional guidance, and introducing them to our intuitive tools. This group takes the lead in providing a delightful experience for every person who contacts HealthEquity via phone, email, fax, and in person. They operate with an entrepreneurial spirit and are dedicated to operational excellence, team member development and redefining possibilities. What's in it for you? 1. Work with really fun, smart people and innovative technology. 2. Enjoy a varied, challenging, rewarding career where team members are encouraged to seek opportunities to wear many hats and make a difference. 3. Benefit millions of people by becoming part of the Consumer Driven Health Care industry which is poised to revolutionize the way health care costs are managed in the future. 4. Gain an in-depth understanding of various Consumer Driven Health Care accounts such as FSAs and hRAs, and the HealthEquity website and on-line tools enabling you to support and educate our clients on ways to better save and spend their health care dollars. 5. Become part of a dynamic team where growth opportunities are unlimited. 6. Earn a competitive income and participate in our performance pay plan. 7. Work with cutting edge technology. Duties: 1. In the first 30-60 days, you will have the opportunity to dive into our product and service offerings learning everything about CDHC. You'll also gain knowledge of our innovative systems and processes. We ask you to challenge the status quo; if you see areas for improvement, speak up! 2. You'll learn how to respond to phone and email employer client inquiries about group set up and maintenance status, solve complex problems and provide professional coaching to our clients on effective use of our online tools. 3. Perceive beyond the obvious; possess critical thinking skills enabling you to ask the right questions, anticipate the client's next question, and identify opportunities to drive client adoption of our product suite. 4. Influence and persuade clients to change their behavior regarding their health care administration. 5. Exhibit passion for delivering superior client service by going above and beyond; doing whatever it takes to ensure each client contact is a positive, enjoyable experience. 6. Build client loyalty by delivering excellent follow through and follow up to our clients. 7. Continually strive to improve your knowledge of Consumer Health Care accounts by accessing our on-line tools and attending our education programs. 8. Accelerate company growth by thinking beyond the norm and contributing new ideas. Required Skills: 1. Previous experience with FSA or HRA administration. 2. Demonstrated aptitude for superior interpersonal, communication, professional teaming, organizational and technology skills. 3. Exceptional ability to build trust and rapport with clients and fully meet their needs within a specified SLA. 4. Strong ability to maintain a high level of accuracy and proficiency in all aspects of account maintenance. 5. Bachelor's degree and/or 4 + years related experience. 6. Highly motivated with the ability to work as a team player and also as an individual contributor. 7. Able to acquire the expertise, knowledge and information to effectively solve customer's issues. 8. Training and/or sales experience a plus.

KEY REQUIREMENTS:

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Bachelors