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Service Desk Technician (Contract to Hir
Job Field: Office Jobs
Location: DRAPER, UT
Job Type: Full Time
Location: DRAPER, UT
Job Type: Full Time
JOB SUMMARY:
*** This position is a contract to hire position. This position will initially be a non-benefited, contract position to support HealthEquity's busy season during October to February. The position will have the potential of full-time hire in 2013. HealthEquity is committed to helping our customers better spend and save their healthcare money. We focus on making consumer-driven healthcare work through flawless administration, elegant technology and extraordinary Health and Equity Advisory services available 24/7. Our extraordinary growth as an organization is only matched by our extraordinary commitment to our people. Bright, capable people of high character who are committed to making a meaningful difference in healthcare and looking for on-going career growth opportunities are encouraged to consider HealthEquity as their workplace choice. Job Summary: The Primary function of the Service Desk is to be the first point of contact for incidents and requests; these must be accurately identified, prioritized logged. If you enjoy thinking outside of the box and effectively contributing ideas, and contributing to a project's success and are extremely self-motivated and willing to be part of a team this is the place for you. Duties: ? Respond to technical support incidents and requests in person, via email and on the phone in a friendly, professional and timely manner. ? Identify, troubleshoot and research problems, recommending solutions and escalate the issue when applicable. ? Communicate known problems/fixes to team members, submitting knowledge solutions. ? Developing IT processes/procedures ? Assist higher-level engineers in research of problems. ? Install, maintain and problem resolution of PC hardware and operating systems (Windows XP, Windows 7 OSX) and attached hardware. ? Add/delete/modify user account information and documenting appropriately. ? Rotating 24/7 on-call pager duty required. Occasional local travel required. ? Support of Blackberry, iPhone and Android handheld devices. Qualifications: Minimum pre-requisites for consideration: ? A minimum of 1-year previous help desk experience. ? Positive attitude and the ability to work effectively in a peer-oriented small team environment with minimal supervision. ? Be comfortable in learning and tackling projects utilizing unfamiliar technologies. ? Time management and organizational skills Hands on experience required: ? Laptop and workstation OS and application installation, configuration and troubleshooting ? Windows XP/Windows 7, Server 2003/2008, MS Office 2007/2010 Suite. ? Basic LAN administration, network protocols and technologies: TCP/IP, DNS, DHCP, VLAN's. ? Active Directory and basic network troubleshooting.
*** This position is a contract to hire position. This position will initially be a non-benefited, contract position to support HealthEquity's busy season during October to February. The position will have the potential of full-time hire in 2013. HealthEquity is committed to helping our customers better spend and save their healthcare money. We focus on making consumer-driven healthcare work through flawless administration, elegant technology and extraordinary Health and Equity Advisory services available 24/7. Our extraordinary growth as an organization is only matched by our extraordinary commitment to our people. Bright, capable people of high character who are committed to making a meaningful difference in healthcare and looking for on-going career growth opportunities are encouraged to consider HealthEquity as their workplace choice. Job Summary: The Primary function of the Service Desk is to be the first point of contact for incidents and requests; these must be accurately identified, prioritized logged. If you enjoy thinking outside of the box and effectively contributing ideas, and contributing to a project's success and are extremely self-motivated and willing to be part of a team this is the place for you. Duties: ? Respond to technical support incidents and requests in person, via email and on the phone in a friendly, professional and timely manner. ? Identify, troubleshoot and research problems, recommending solutions and escalate the issue when applicable. ? Communicate known problems/fixes to team members, submitting knowledge solutions. ? Developing IT processes/procedures ? Assist higher-level engineers in research of problems. ? Install, maintain and problem resolution of PC hardware and operating systems (Windows XP, Windows 7 OSX) and attached hardware. ? Add/delete/modify user account information and documenting appropriately. ? Rotating 24/7 on-call pager duty required. Occasional local travel required. ? Support of Blackberry, iPhone and Android handheld devices. Qualifications: Minimum pre-requisites for consideration: ? A minimum of 1-year previous help desk experience. ? Positive attitude and the ability to work effectively in a peer-oriented small team environment with minimal supervision. ? Be comfortable in learning and tackling projects utilizing unfamiliar technologies. ? Time management and organizational skills Hands on experience required: ? Laptop and workstation OS and application installation, configuration and troubleshooting ? Windows XP/Windows 7, Server 2003/2008, MS Office 2007/2010 Suite. ? Basic LAN administration, network protocols and technologies: TCP/IP, DNS, DHCP, VLAN's. ? Active Directory and basic network troubleshooting.
KEY REQUIREMENTS:
High School Diploma
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