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Job Field: Office Jobs
Location: DRAPER, UT
Job Type: Full Time

JOB SUMMARY:

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**** This is a temporary position. We're looking for candidates to support the HealthEquity Service Delivery team through our high volume season. We anticipate this temporary position to last until mid-February 2013. Please only apply if you are interested in and available for this type of position **** HealthEquity is committed to helping our customers better spend and save their healthcare money. We focus on making consumer-driven healthcare work through flawless administration, elegant technology and extraordinary Health and Equity Advisory services available 24/7. Our extraordinary growth as an organization is only matched by our extraordinary commitment to our people. Bright, capable people of high character who are committed to making a meaningful difference in healthcare and looking for on-going career growth opportunities are encouraged to consider HealthEquity as their workplace choice. Customer Service Summary: HealthEquity's customer service philosophy and approach is integral to its success. The customer service positions work with our Member Services, Client Services, and Reimbursement Accounts departments to deliver superior service and education to our employers, brokers, and members. These specialists work to build trust and rapport with our valued employers, brokers, and members by providing vital solutions to healthcare spending. This group takes the lead in providing a delightful experience for every person who contacts HealthEquity via phone, email, and fax or in person. They operate with an entrepreneurial spirit and are dedicated to operational excellence, team member development and redefining possibilities. Additional Duties: 1. Perceive beyond the obvious; possess critical thinking skills enabling you to ask members the right questions to identify opportunities for providing information and tools helping them to make better decisions about their healthcare dollars. 2. Influence and persuade members to change their behavior regarding their health care. 3. Exhibit passion for delivering superior advisory services by going above and beyond; doing whatever it takes to ensure each member contact is a positive, enjoyable experience. 4. Build member loyalty by delivering excellent follow through and follow up to our members. 5. Continually strive to improve your knowledge of HSA's by accessing our on-line tools and attending our education programs. 6. Accelerate company growth by thinking beyond the norm and contributing new ideas. Data Processing Summary: HealthEquity is looking for bright and dependable processors to join the seasonal team. The Data Processing functions will include aspects of processing reimbursement claims and fund transactions for various accounts. This posisitons will include various aspects of data entry, faxing, and mailing. A high level of dependability, accuracy, and output will be required to ensure the team's maximum efficiency. Additional Duties: 1. Responsible for sorting, opening and delivering daily mail volumes 2. Data import into internal logs 3. Scan and process deposit items through our deposit recording system 4. Scan and route documents through our document tracking system 5. Ensure accuracy with data entry into our systems through cross referencing and comparing systems 6. Other duties as assigned Qualifications: 1. Well-organized and detail-orientated professional 2. Excellent oral and written communication skills 3. Accurate data entry / processing skills 4. Experience working in a customer service environment 5. Strong ability to maintain a high level of accuracy and proficiency in all aspects of account maintenance. 6. Highly motivated to "get the work done" and contribute to the team in any capacity 7. Able to acquire the expertise, knowledge and information to effectively solve the position's issues.

KEY REQUIREMENTS:

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High School Diploma