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Job Field: Legal Jobs
Location: KAYSVILLE, UT
Job Type: Full Time

JOB SUMMARY:

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Assoc Support Specialist - S Job ID: 2012-6035 # Positions: 1 Location: US-UT-Kaysville Experience (Years): 1 Type: WHQ Seasonal More information about this job: Job Description: Looking for a place where your hard work can be FUN and APPRECIATED? Come join Hamp;R Block! This is your chance to join our organization and become part of a known and respected brand. Hamp;R Block is Americaamp;rsquo;s 6thlargest retail organization. Due to our exciting plans for the future, we have several career opportunities available. JOB SUMMARY Single point of contact for all technical support for internal associates across entire enterprise. Serve as liaison between associates, Information Technology functional areas and management, support groups and the business units. Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. JOB DUTIES * Communicate via phone, email and chat with internal users requiring assistance or information. Interpret clientsamp;rsquo; needs and utilize amp;ldquo;Service Deskamp;rdquo; software solutions and personal knowledge to identify possible resolutions. * Remote control desktops in order to resolve technical issues * Follow established procedures to handle inquiries and resolve concerns to ensure client satisfaction. * Handle client communications using incident handling, escalation, quality measurement procedures, and work instructions. * Use amp;ldquo;Service Deskamp;rdquo; software solutions and computer systems to accurately document and track client contacts. * Adapt to changes in user demands, work environment, and changes to processes or requirements. * Perform other duties as assigned. JOB REQUIREMENTS * 1 years technical support experience or the equivalent through a combination of education and related work experience * Some experience in supporting Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications and remote control. * Ability to communicate clearly and calmly on the telephone, email and chat and to use effective customer service techniques with associates who may be under stress. * Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates. * In a Training or Certification program for technical support. PREFERRED REQUIREMENTS * Bilingual (Spanish) Customer Service experience WHY SHOULD YOU WORK FOR Hamp;R BLOCK? Your outstanding compensation and benefits package would include: * Competitive salary and incentive compensation package * Paid Time Off including * Vacation (accrues on your first day; 2-4 weeks depending on position) * Paid holidays * Sick time * Short-term and long term disability * Support for you and your dependants * Medical, dental, vision, life, ADamp;D and travel insurance plans * Adoption Assistance program (up to $3,000) * Financial Support * 401(k) plan amp;ndash; $1 for $1 match up to 5% of salary with immediate vesting after 90 days * Employee Stock Purchase Plan (10% discount on Block stock) * Tuition Reimbursement up to $5,250 per year * Tax services (little or no cost) * Culture * Progressive and innovative * Open exchange of ideas * Business casual attire with casual Fridays * Flexible work schedule possible for many positions Hamp;R Block is a progressive company dedicated to helping our clients achieve their financial objectives by serving as their tax and financial partner. If you meet the above requirements and would like to explore a career with Hamp;R Block, please log onto our career website atwww.hrblock.comand submit your resume and profile. Hamp;R Block is an Equal Opportunity Employer. Apply for this job: * Apply for this job online * Email this opportunity to a friend

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