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Job Field: Government Jobs
Location: LINDON, UT
Salary: $9.00 - $10.50 Hourly
Job Type: Full Time

JOB SUMMARY:

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Job Fair for Lindon employer. Will be hiring for FIOS (Fiber, Internet, Optical, Service) CSRs and regular Customer Service Reps. Here are the requirements for both positions. FIOS (FIBER, INTERNET, OPTIC, SERVICE) REPS.: Will be paid $9.00 per hour during their 5 week training period and then $10.50 during their 1 week of learning lab and when they get on the phones. Demonstrate advanced product knowledge and the ability to solve customer issues. Resolve customer issues on the first call as frequently as possible. Open and manage trouble ticket system for User issues, Voice Network, Data Network, Video Network and OS issues. Be patient, courteous and friendly with customers at all times. Demonstrate a positive attitude at all times. Address and solve technical problems in a timely manner and complete all work assignments within expected time frames. Adhere to all work schedule assignments. Abide by and support management directives and adhere to all employer's policies. Qualifications: Must have a strong understanding of communication (Video, Data and Voice) networking components, PC Hardware/Software and Operating Systems. One year of Technical Support Network service experience in a related field preferred. Knowledge of the Microsoft Office Products - Excel, Access and Word. Excellent verbal and written communication skills. Ability to work independently and multi-task. Must be at least 18 years of age. Must have a high school diploma or equivalent. Employer conducts federal background check and drug tests. CUSTOMER SERVICE REPS. : Will be paid $9.00 per hour during three week training period and then $10.00 per hour. Duties: Responsible for all customer inquiries and questions.. Provide excellent customer service at all times. Follow up to customer inquiries by taking specific action in a timely manner. Troubleshoot equipment and system problems. Exercise retention efforts when appropriate. Identify customers who are comparison-shopping and inquiring about contract terms - assisting the customer with the correct price plan. Work with confidential customer information. Problem solve to help customers resolve issues on first call. Enters data from customers into various software programs. Appropriately communicate with upset customers to resolve their inquiries. Thrives as a team player in a fast-paced, high-energy, change-oriented environment. Participates in additional training courses when needed. Performs other related duties and assignments as required and as assigned by supervisor or manager. Experience Requirements: 6 months Call Center experience preferred. Must be 18 years old. Type 25 wpm. High School Graduate or GED. Ability to use desktop computer system and hardware, e.g. mouse, keyboard. Logical problem solving skills and ability to multi-task. Proven oral and written communication skills consistent with North American Business standards. Must have availability to work various shifts influenced by current business needs. Ability to use Windows operating systems and navigate between various windows. Provide a positive, professional, empathetic and customer-focused manner. Good organization and work prioritization skills. Employer Conducts Federal Back Ground checks and conducts drug screenings.

KEY REQUIREMENTS:

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