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Job Field: Government Jobs
Location: LOGAN, UT
Job Type: Full Time

JOB SUMMARY:

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Customer Service Associate is needed for a Logan employer. As a Customer Service Sales Associate, you will be responsible for identifying and servicing the needs of customers through building rapport, and recommending new services to customers on existing accounts. Principal duties and responsibilities: * Provide a positive customer experience by handling a high inbound-call volume. During conversations with customers, you will need to be able to identify opportunities to add additional accounts and services. * Listen attentively to customer needs and concerns; demonstrate empathy. * Clarify customer requirements; probe for and confirm understanding of requirements or problem. * Meet customer requirements through first contact resolution. * Confirm customer understanding of the solution and provide additional customer education as needed. * Prepare complete and accurate work and update customer file. * Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. * Effectively transfer misdirected customer requests to an appropriate party. * Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. * Participate in activities designed to improve customer satisfaction and business performance. * Occasionally use decision-support tools to answer questions. * Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking. * Offer solutions to issues that are often non-standard/non-routine and require some clarification. * Maintain broad knowledge of client products and services. Education and Requirements: * High school diploma or equivalent experience. * Minimum six months in/out-bound sales and/or call-center experience preferred. * Proficient computer skills, including experience operating within a Windows environment and internet navigation skills. * Ability to communicate in a clear and effective manner, both verbally and in writing. * Ability to build rapport over the phone, being able to recommend and present solutions, and responding to customer concerns. * Excellent customer service skills, and the ability to adapt to customer situations. * Availability to work weekend shifts and other schedules based upon client need. * Employment is contingent upon the results of a background and drug test.

KEY REQUIREMENTS:

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High School Diploma