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Technical Support Representative
Job Field: Government Jobs
Location: LOGAN, UT
Job Type: Full Time
Location: LOGAN, UT
Job Type: Full Time
JOB SUMMARY:
Provide client support and technical issue resolution via E-mail, phone and other electronic medium.Configuration of company equipment to allow connection via VNC, webcam and additional proprietary software from the internet. (Modems/ Routers port forwarding). Actively update the service database with relevant information. Configure software to run customer equipment (digital billboards). Obtain general understanding of OS and application operations related to company offered services. Identify and correct or advise, on operational issues in client computer systems. Perform light lifting 40 lbs. Perform creation of new assets using company provided software tools. Other duties as tasked by department leadership. Escalate unresolved issues to the CSR Lead. Report any and all repetitive issues to the CSR Lead and or the CSS Supervisor. Requirements:Must have experience with networking and be able to configure and troubleshoot computers. Applicant must possess strong communication and interpersonal skills. Certifications a plus! HS diploma and a minimun of 1 year experience inthe technical support field.
Provide client support and technical issue resolution via E-mail, phone and other electronic medium.Configuration of company equipment to allow connection via VNC, webcam and additional proprietary software from the internet. (Modems/ Routers port forwarding). Actively update the service database with relevant information. Configure software to run customer equipment (digital billboards). Obtain general understanding of OS and application operations related to company offered services. Identify and correct or advise, on operational issues in client computer systems. Perform light lifting 40 lbs. Perform creation of new assets using company provided software tools. Other duties as tasked by department leadership. Escalate unresolved issues to the CSR Lead. Report any and all repetitive issues to the CSR Lead and or the CSS Supervisor. Requirements:Must have experience with networking and be able to configure and troubleshoot computers. Applicant must possess strong communication and interpersonal skills. Certifications a plus! HS diploma and a minimun of 1 year experience inthe technical support field.
KEY REQUIREMENTS:
High School Diploma
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