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Job Field: Government Jobs
Location: LOGAN, UT
Job Type: Full Time

JOB SUMMARY:

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POSITION SUMMARY: This is a full-time position dedicated to the coordination of RCDE testing services. HOURS: 8:00 am to 5:00 pm (Lunch: 12 - 1) RESPONSIBILITIES: Responsibilities include the following: TESTING CENTER - Coordinate all events in the Testing Center office by scheduling appointments (including walk-ins), answering phones, collecting test fees, and ensuring that the tests are managed securely. (40%) TESTING SERVICES - Provide support for testing services including: certifying proctors, posting exam material online, and troubleshooting exam issues. (30%) COMMUNICATION - Respond to and maintain online chat and the exam.request@aggiemail.usu.edu email address, primarily for processing exam inquiries and non-USU exams requests. (20%) STUDENT PROCTORS - Coordinate student employee scheduling, training, and exam proctoring issues. (5%). CUSTOMER SERVICE BACK-UP - Assist with answering telephones and responding to inquiries, providing first contact assistance. (5%) MINIMUM QUALIFICATIONS: 1. Two years of office experience. 2. Experience creating, composing, and editing written and eletronic material with attention to detail. 3. Ability to multi-task and efficiently manage multiple inquires via phone, email, online chat, and in-person. 4. Ability to maintain a professional manner while providing a friendly office atmosphere for students, faculty, and administrators. 5. Ability to work independently. 6. Proficient in MS Office suite (Word, Excel, Outlook, and PowerPoint). PREFERRED QUALIFICATIONS: 1. Bachelor's degree in related field. 2. Knowledge and experience of university policy and procedures. 3. Experience with university systems (e.g. Banner, Canvas).

KEY REQUIREMENTS:

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