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ERP Support Analyst
Job Field: Office Jobs
Location: MAGNA, UT
Job Type: Full Time
Location: MAGNA, UT
Job Type: Full Time
JOB SUMMARY:
ERP Support Analyst is needed for a Magna employer. Will be responsible for providing technical and business process support for end-users of company ERP system (finance, sales and marketing, customer service, logistics The selected individual will be responsible for the following efforts: * Take ownership for incidents reported by end-users. Resolve issues in a timely manner. When escalation is required, manage escalation through resolution and closer with the customer. * Understand the functionality of the ERP system. Must develop a working knowledge of the forms, transactions and reports available to end-users. Should be able to advise end-users on how to do transactions within the various modules of the system ranging from financial transactions to logistics to production and shipping. * Should be fluent with business processes associated with the use of ERP and comfortable with manufacturing business terms and concepts. * Provide administrative support for the application environment. This may include monitoring programs and processes, resetting application configuration parameters and restarting background jobs. Assist with load-balancing based on infrastructure utilization. * Perform the administration tasks related to management of security for the installed AX system. Qualifications: * Take ownership for incidents reported by end-users. Resolve issues in a timely manner. When escalation is required, manage escalation through resolution and closer with the customer. * Understand the functionality of the ERP system. Must develop a working knowledge of the forms, transactions and reports available to end-users. Should be able to advise end-users on how to do transactions within the various modules of the system ranging from financial transactions to logistics to production and shipping. * Should be fluent with business processes associated with the use of ERP and comfortable with manufacturing business terms and concepts. * Provide administrative support for the application environment. This may include monitoring programs and processes, resetting application configuration parameters and restarting background jobs. Assist with load-balancing based on infrastructure utilization. * Perform the administration tasks related to management of security for the installed AX system. Qualifications: * BA or BS degree in Information Technology or Computer Science or and equivalent in Finance or Business. * A minimum of 3 years relevant experience in a complex, multi-site manufacturing environment. Experience to include using and supporting multiple modules of an enterprise resource planning (ERP) systems is essential. Experience with Dynamics AX is desirable. * Training/Coaching experience with User is essential. This would include previously having worked at all levels within an organization, from hands-on Users to Management Team members across multiple sites. * Ability to communicate clearly and concisely how the installed system functions, i.e., how business processes have been implemented within the installed system. * Experience with MS SQL query language for the purpose of extracting data and aiding Users in developing personal scripts to improve job performance is highly desirable. * Experienced in working with a global business group is essential. * Internet, Intranets and Extranets: MS Office, MS Project and MS Share Point, MS SQL Query Language. * Understanding of SQL relationship concepts (ERD or UML concepts). * APICS Training / Certification desired. * Ability to communicate fluently in English. Second language would be a plus.
ERP Support Analyst is needed for a Magna employer. Will be responsible for providing technical and business process support for end-users of company ERP system (finance, sales and marketing, customer service, logistics The selected individual will be responsible for the following efforts: * Take ownership for incidents reported by end-users. Resolve issues in a timely manner. When escalation is required, manage escalation through resolution and closer with the customer. * Understand the functionality of the ERP system. Must develop a working knowledge of the forms, transactions and reports available to end-users. Should be able to advise end-users on how to do transactions within the various modules of the system ranging from financial transactions to logistics to production and shipping. * Should be fluent with business processes associated with the use of ERP and comfortable with manufacturing business terms and concepts. * Provide administrative support for the application environment. This may include monitoring programs and processes, resetting application configuration parameters and restarting background jobs. Assist with load-balancing based on infrastructure utilization. * Perform the administration tasks related to management of security for the installed AX system. Qualifications: * Take ownership for incidents reported by end-users. Resolve issues in a timely manner. When escalation is required, manage escalation through resolution and closer with the customer. * Understand the functionality of the ERP system. Must develop a working knowledge of the forms, transactions and reports available to end-users. Should be able to advise end-users on how to do transactions within the various modules of the system ranging from financial transactions to logistics to production and shipping. * Should be fluent with business processes associated with the use of ERP and comfortable with manufacturing business terms and concepts. * Provide administrative support for the application environment. This may include monitoring programs and processes, resetting application configuration parameters and restarting background jobs. Assist with load-balancing based on infrastructure utilization. * Perform the administration tasks related to management of security for the installed AX system. Qualifications: * BA or BS degree in Information Technology or Computer Science or and equivalent in Finance or Business. * A minimum of 3 years relevant experience in a complex, multi-site manufacturing environment. Experience to include using and supporting multiple modules of an enterprise resource planning (ERP) systems is essential. Experience with Dynamics AX is desirable. * Training/Coaching experience with User is essential. This would include previously having worked at all levels within an organization, from hands-on Users to Management Team members across multiple sites. * Ability to communicate clearly and concisely how the installed system functions, i.e., how business processes have been implemented within the installed system. * Experience with MS SQL query language for the purpose of extracting data and aiding Users in developing personal scripts to improve job performance is highly desirable. * Experienced in working with a global business group is essential. * Internet, Intranets and Extranets: MS Office, MS Project and MS Share Point, MS SQL Query Language. * Understanding of SQL relationship concepts (ERD or UML concepts). * APICS Training / Certification desired. * Ability to communicate fluently in English. Second language would be a plus.
KEY REQUIREMENTS:
Bachelors
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