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Job Field: Office Jobs
Location: MURRAY, UT
Job Type: Full Time

JOB SUMMARY:

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HIS Client Support Services Representative (1207959) for a Murray employer. Job Summary * Assess and manage the mechanisms for providing technical customer support * Make recommendations for changes in processes, procedures and systems, and implement changes as approved or as required * Analyze recurring and ad hoc reports, as necessary, to assess the quantity and quality of client support * Conduct regular technical reviews of customer support provided, analyze data gathered through customer feedback, and continually work toward customer satisfaction * Create long-term strategies for the maintenance and growth of Client Support department * Make budgetary and personnel recommendations * Oversee training and development of all technical support staff in the areas of technical and customer service training * Serve as final escalation point in the resolution of non-routine or complex software problems, and ensure consistent management of all escalated client issues * Manage Client Operations Meetings for assigned clients REQUIRED SKILLS: Basic Qualifications * Bachelor's Degree * Minimum 5+ years technical customer service experience * Minimum 1+ combined year(s) supervisory and/or management experience Preferred Qualifications * 3+ years supervisory experience * Proven ability to manage multiple tasks and meet deadlines * Proven ability to maintain superior customer and employee relations in a fast-paced environment * Excellent verbal, written, analytical and organizational skills * Proven ability to maintain a high degree of positive motivation with a strong commitment to meet corporate goals Benefits Information: The position is subject to the benefit package under HIS benefits program. Details will be shared with you at the time of interview with the hiring manager. Wage and schedule will be arranged with employer.

KEY REQUIREMENTS:

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Bachelors