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Client Support Technical Lead (1208328)
Job Field: Government Jobs
Location: MURRAY, UT
Job Type: Full Time
Location: MURRAY, UT
Job Type: Full Time
JOB SUMMARY:
Client Support Technical Lead - Murray, UT (1208328) Job Summary Handle Customer Software Issues and Inquiries escalated from Tier 1 and Tier 2 Staff regarding client environments or software interactions across multiple Murray, Utah product lines, including, but not limited to: * HDM, CDIS, Coding and Grouping, 360 Encompass * Identify, resolve, and document solutions to customer problems, software failures, and complex problems which require independent action to correct and/or prevent * Responsible for after hours/on-call support in 24/7 environment * Build, upgrade, and maintain all laboratory environments required by staff for software testing purposes * Analyze and recommend alternative solutions to meet customer needs * Train existing staff on pertinent issues relating to OS, Citrix, Networking, etc where necessary REQUIRED SKILLS: Basic Qualifications * Associate's Degree * Minimum 3+ years database support/troubleshooting experience * Minimum 3+ years Microsoft Windows Operating System experience * Minimum 3+ years experience with MS SQL Server administration * Minimum 3+ years experience with Citrix administration * Minimum 3+ years experience with network administration Preferred Qualifications * Excellent verbal, written, analytical, problem solving and organizational skills * Excellent active listening and oral phone skills * Proven ability to maintain superior customer and employee relations in a fast-paced environment * Must be able to work independently as well as maintain a positive attitude in a team environment * Experience troubleshooting hardware * MCSA/MCSE Certification * Ability to write and implement SQL Scripts * DBA Certification * Proficiency troubleshooting TCP/IP Benefits Information: The position is subject to the benefit package under company HIS benefits program. Details will be shared with you at the time of interview with the hiring manager. Wage and hours will be arranged with employer.
Client Support Technical Lead - Murray, UT (1208328) Job Summary Handle Customer Software Issues and Inquiries escalated from Tier 1 and Tier 2 Staff regarding client environments or software interactions across multiple Murray, Utah product lines, including, but not limited to: * HDM, CDIS, Coding and Grouping, 360 Encompass * Identify, resolve, and document solutions to customer problems, software failures, and complex problems which require independent action to correct and/or prevent * Responsible for after hours/on-call support in 24/7 environment * Build, upgrade, and maintain all laboratory environments required by staff for software testing purposes * Analyze and recommend alternative solutions to meet customer needs * Train existing staff on pertinent issues relating to OS, Citrix, Networking, etc where necessary REQUIRED SKILLS: Basic Qualifications * Associate's Degree * Minimum 3+ years database support/troubleshooting experience * Minimum 3+ years Microsoft Windows Operating System experience * Minimum 3+ years experience with MS SQL Server administration * Minimum 3+ years experience with Citrix administration * Minimum 3+ years experience with network administration Preferred Qualifications * Excellent verbal, written, analytical, problem solving and organizational skills * Excellent active listening and oral phone skills * Proven ability to maintain superior customer and employee relations in a fast-paced environment * Must be able to work independently as well as maintain a positive attitude in a team environment * Experience troubleshooting hardware * MCSA/MCSE Certification * Ability to write and implement SQL Scripts * DBA Certification * Proficiency troubleshooting TCP/IP Benefits Information: The position is subject to the benefit package under company HIS benefits program. Details will be shared with you at the time of interview with the hiring manager. Wage and hours will be arranged with employer.
KEY REQUIREMENTS:
Associates
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