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Americas Reseller Support Representative
Job Field: Government Jobs
Location: OREM, UT
Job Type: Full Time
Location: OREM, UT
Job Type: Full Time
JOB SUMMARY:
Title: Americas Reseller Support Representative (Bi-Lingual - Portuguese) Location: Americas-USW-Orem Job Number:_17396 Adobe believes in hiring the very best. We are known for our vibrant, dynamic and rewarding workplace where personal and professional fulfillment and company success go hand in hand. We take pride in creating exceptional work experiences, encouraging innovation and being involved with our employees, customers and communities. We invite you to discover what makes Adobe a place where exceptional people thrive. Click this link to experience A Day in the Life at Adobe:http://www.adobe.com/aboutadobe/careeropp/fma/dayinthelife/ Position summary As a key member of the Americas Reseller Support team you will play a pivotal role in an organization chartered with providing exceptional support for AdobeA??s Reseller partners in the Americas Channel. Your primary focus will be to support the Americas channel in driving license revenue and providing service to their customer base. Your efforts will have a direct impact on channel and customer satisfaction, contributing to AdobeA??s overall success in the marketplace. The successful candidate must be confident, energetic and proficient in partner/customer listening techniques as well as being highly organized. This is a fast-paced environment that will draw on your strong communication skills, ability to multi-task and perform under pressure to meet deadlines. Strong written and verbal communication skills and a background in sales or customer service are required. Additionally, you will have opportunities to lead special projects and apply your ideas for process improvements. Responsibilities * Serve as the primary point of contact for AdobeA??s Americas Channel team of resellers for process questions, quote-related activities, License History Report requests. * Develop and maintain relationships with internal Adobe Channel Account Managers (CAMs) and their named channel accounts; provide pro-active account support. * Deliver responses to queries from resellers submitted via phone, chat and email inclusive of (but not limited to) pre-sales policy questions, LWS queries, Certification requests and SKU/price list matters. * Work with your co-team members to ensure key performance indicators (KPIs) amp; service level agreements (SLAs) are met and that a proactive approach is taken in preparing for peak volume activities around launch periods, promotions and other events. * Ensure full and accurate entry of data into the systems used by the team such as SFA and others to capture performance metrics and identify trending. * Align/develop rapport with other Adobe internal teams such as AVL info, Order Management, Customer Service and Sales Ops. * Actively contribute to the ongoing enhancement of the teamA??s knowledge repository. * Mentor and share best practices with junior team members. Requirements * 1-3 years of sales or customer service background. * BachelorA??s degree preferred. * Bi-Lingual (Portuguese) language skills. * Excellent verbal and written language skills. * Possess a flair for reading, understanding and acting on data . * Proven problem solving abilities . * Capable of prioritizing workload. * Thrive in a fast-paced, team environment . * Attention to detail. * Display strong sense of ownership amp; accountability, pride in what you deliver/produce. Adobe has been a pioneer and innovator throughout its history and is recognized as one of the Top 100 Best Global Brands according to Interbrand. AdobeA??s dynamic working environment is also well known - including 13 years onFORTUNE MagazineA??s quot;100 Best Companies to Work Forquot;, and other, similar accolades. Recognizing that employees are at the core of our success, Adobe recruits and retains highly qualified and motivated individuals, creates an environment where they can innovate and achieve their best, and rewards them for their performance by giving them an opportunity to share in the co
Title: Americas Reseller Support Representative (Bi-Lingual - Portuguese) Location: Americas-USW-Orem Job Number:_17396 Adobe believes in hiring the very best. We are known for our vibrant, dynamic and rewarding workplace where personal and professional fulfillment and company success go hand in hand. We take pride in creating exceptional work experiences, encouraging innovation and being involved with our employees, customers and communities. We invite you to discover what makes Adobe a place where exceptional people thrive. Click this link to experience A Day in the Life at Adobe:http://www.adobe.com/aboutadobe/careeropp/fma/dayinthelife/ Position summary As a key member of the Americas Reseller Support team you will play a pivotal role in an organization chartered with providing exceptional support for AdobeA??s Reseller partners in the Americas Channel. Your primary focus will be to support the Americas channel in driving license revenue and providing service to their customer base. Your efforts will have a direct impact on channel and customer satisfaction, contributing to AdobeA??s overall success in the marketplace. The successful candidate must be confident, energetic and proficient in partner/customer listening techniques as well as being highly organized. This is a fast-paced environment that will draw on your strong communication skills, ability to multi-task and perform under pressure to meet deadlines. Strong written and verbal communication skills and a background in sales or customer service are required. Additionally, you will have opportunities to lead special projects and apply your ideas for process improvements. Responsibilities * Serve as the primary point of contact for AdobeA??s Americas Channel team of resellers for process questions, quote-related activities, License History Report requests. * Develop and maintain relationships with internal Adobe Channel Account Managers (CAMs) and their named channel accounts; provide pro-active account support. * Deliver responses to queries from resellers submitted via phone, chat and email inclusive of (but not limited to) pre-sales policy questions, LWS queries, Certification requests and SKU/price list matters. * Work with your co-team members to ensure key performance indicators (KPIs) amp; service level agreements (SLAs) are met and that a proactive approach is taken in preparing for peak volume activities around launch periods, promotions and other events. * Ensure full and accurate entry of data into the systems used by the team such as SFA and others to capture performance metrics and identify trending. * Align/develop rapport with other Adobe internal teams such as AVL info, Order Management, Customer Service and Sales Ops. * Actively contribute to the ongoing enhancement of the teamA??s knowledge repository. * Mentor and share best practices with junior team members. Requirements * 1-3 years of sales or customer service background. * BachelorA??s degree preferred. * Bi-Lingual (Portuguese) language skills. * Excellent verbal and written language skills. * Possess a flair for reading, understanding and acting on data . * Proven problem solving abilities . * Capable of prioritizing workload. * Thrive in a fast-paced, team environment . * Attention to detail. * Display strong sense of ownership amp; accountability, pride in what you deliver/produce. Adobe has been a pioneer and innovator throughout its history and is recognized as one of the Top 100 Best Global Brands according to Interbrand. AdobeA??s dynamic working environment is also well known - including 13 years onFORTUNE MagazineA??s quot;100 Best Companies to Work Forquot;, and other, similar accolades. Recognizing that employees are at the core of our success, Adobe recruits and retains highly qualified and motivated individuals, creates an environment where they can innovate and achieve their best, and rewards them for their performance by giving them an opportunity to share in the co
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