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Spa Front Desk Attendant
Job Field: Government Jobs
Location: PARK CITY, UT
Job Type: Part Time
Location: PARK CITY, UT
Job Type: Part Time
JOB SUMMARY:
DUTIES/RESPONSIBILITIES ? Provide superior service to our customers (internal and external) at all times. Follow The Resort?s etiquette guidelines ? Check in guests at spa and health club, entering appropriate information into and running necessary reports from computer system ? Take payments, post charges, enter amounts into computer, and balance accounts at end of shift ? Answer a variety of questions from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members ? Relay maintenance and housekeeping requests to proper staff members ? Answer phone calls ? Book spa appointments and services ? Handle emergencies that arise when on duty alone, notifying appropriate personnel ? Put keys away and do a key inventory ? Perform other related clerical tasks ? Assist in general maintenance of the spa desk and reception area ? Assist in Retail sales ? Perform other tasks as assigned ? Must have a flexible schedule, including working weekends WORKING RELATIONSHIP Supervision is received from the Health Club Manager and Supervisor PHYSICAL REQUIREMENTS ? Use of basic spa booking procedures and computer programs ? Standing for extended periods of time ? Folding linens, lifting and moving objects up to 50lbs or more. QUALIFICATIONS ? High school plus one year of relevant spa experience or a combination of education and experience from which comparable knowledge and skills are preferred. ? Basic typing skills with computer data entry experience desirable. ? Basic reading, spelling and math skills. ? Ability to converse clearly and comfortable with many different types of people and to deal courteously and efficiently with customers and other Company personnel. Neat appearance and good social manners. ? Ability to learn a variety of information about the Company?s lodging and recreational facilities, packages and services as well as general information about the area. Schedule: Days/Shifts vary, must be able to work weekends and holidays
DUTIES/RESPONSIBILITIES ? Provide superior service to our customers (internal and external) at all times. Follow The Resort?s etiquette guidelines ? Check in guests at spa and health club, entering appropriate information into and running necessary reports from computer system ? Take payments, post charges, enter amounts into computer, and balance accounts at end of shift ? Answer a variety of questions from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members ? Relay maintenance and housekeeping requests to proper staff members ? Answer phone calls ? Book spa appointments and services ? Handle emergencies that arise when on duty alone, notifying appropriate personnel ? Put keys away and do a key inventory ? Perform other related clerical tasks ? Assist in general maintenance of the spa desk and reception area ? Assist in Retail sales ? Perform other tasks as assigned ? Must have a flexible schedule, including working weekends WORKING RELATIONSHIP Supervision is received from the Health Club Manager and Supervisor PHYSICAL REQUIREMENTS ? Use of basic spa booking procedures and computer programs ? Standing for extended periods of time ? Folding linens, lifting and moving objects up to 50lbs or more. QUALIFICATIONS ? High school plus one year of relevant spa experience or a combination of education and experience from which comparable knowledge and skills are preferred. ? Basic typing skills with computer data entry experience desirable. ? Basic reading, spelling and math skills. ? Ability to converse clearly and comfortable with many different types of people and to deal courteously and efficiently with customers and other Company personnel. Neat appearance and good social manners. ? Ability to learn a variety of information about the Company?s lodging and recreational facilities, packages and services as well as general information about the area. Schedule: Days/Shifts vary, must be able to work weekends and holidays
KEY REQUIREMENTS:
High School Diploma
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