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Job Field: Government Jobs
Location: PROVO, UT

JOB SUMMARY:

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Professional Services Engineer  Pay: Depending Upon Experience    Responsibilities:  bull; Answer CRM helpdesk request tickets using a Web interface  bull;Troubleshoot complex scenario-based problems  bull; Develop a deep understanding of our product line  bull; Work with engineers to identify and resolve more-complicated problems  bull; Act as customer advocate in the product-development process  bull; Effectively present solutions to customers and co-workers  bull; Provide feedback from customers to product teams  bull; Document required bug fixes and feature improvements for end users  bull; Create Knowledge Base articles and other customer-facing documents    Required Skills:   Open Date:

KEY REQUIREMENTS:

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