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Bilingual Center Sales Service Associa
Job Field: Office Jobs
Location: SALT LAKE CITY, UT
Salary: $10.00 - $11.00 Hourly
Job Type: Full Time
Location: SALT LAKE CITY, UT
Salary: $10.00 - $11.00 Hourly
Job Type: Full Time
JOB SUMMARY:
Job Description: As a successful Bilingual Center Sales and Service Associate you will be working in a call center promoting and selling CenturyLink products and services to residential customers and/or retaining CenturyLink residential customers. In this exciting and fast paced position you will be responsible for the following: Perfect the customer experience by providing excellent service on every call! Receive inbound calls from CenturyLink residential customers. Meet required sales objectives by selling CenturyLink products and services and/or meet required retention objectives by retaining customers who call to disconnect or downgrade service through persuasive selling and customer service techniques within established guidelines. Consult with customers to gather information and make recommendations for their communication and entertainment needs. Use various computer systems (20 or more)/screens simultaneously to process sales and Service orders. Build and maintain strong customer rapport. Consult, multi-task, and problem solve with the customer. Identify possible issues experienced by customer, problem solve and expedite concerns. Basic Qualifications: Must be fluent in both English and Spanish (verbal) 6 months experience in a sales or customer service environment Ability to multi-task in a Microsoft Windows environment Strong written and verbal communication skills To be considered for this position, all candidates are required to complete an online assessment (administered immediately post application and may take up to approx 60 min) and Interview. The assessment MUST be taken within 5 days of application. Preferred Qualifications: Proven success in a commissioned sales environment Minimum of 6 months experience in a sales environment Call center and sales experience, particularly experience where measurable quotas and goals are achieved! Background in internet applications, cellular, and/or satellite technology Take the next step to a great career with CenturyLink!
Job Description: As a successful Bilingual Center Sales and Service Associate you will be working in a call center promoting and selling CenturyLink products and services to residential customers and/or retaining CenturyLink residential customers. In this exciting and fast paced position you will be responsible for the following: Perfect the customer experience by providing excellent service on every call! Receive inbound calls from CenturyLink residential customers. Meet required sales objectives by selling CenturyLink products and services and/or meet required retention objectives by retaining customers who call to disconnect or downgrade service through persuasive selling and customer service techniques within established guidelines. Consult with customers to gather information and make recommendations for their communication and entertainment needs. Use various computer systems (20 or more)/screens simultaneously to process sales and Service orders. Build and maintain strong customer rapport. Consult, multi-task, and problem solve with the customer. Identify possible issues experienced by customer, problem solve and expedite concerns. Basic Qualifications: Must be fluent in both English and Spanish (verbal) 6 months experience in a sales or customer service environment Ability to multi-task in a Microsoft Windows environment Strong written and verbal communication skills To be considered for this position, all candidates are required to complete an online assessment (administered immediately post application and may take up to approx 60 min) and Interview. The assessment MUST be taken within 5 days of application. Preferred Qualifications: Proven success in a commissioned sales environment Minimum of 6 months experience in a sales environment Call center and sales experience, particularly experience where measurable quotas and goals are achieved! Background in internet applications, cellular, and/or satellite technology Take the next step to a great career with CenturyLink!
KEY REQUIREMENTS:
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