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Job Field: Office Jobs
Location: SALT LAKE CITY, UT
Job Type: Full Time

JOB SUMMARY:

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Business Title Business Systems Analyst Requisition No. 65024BR Category Customer Support Subsidiary eBay Position Area US - Utah - Salt Lake City Position Location Draper Utah Shift Day Primary Job Responsibilities As a member of eBayamp;rsquo;s Global Service Solutions (GSS) team, the Business Systems Analyst (BSA) will help define the strategy, priorities and roadmap of support systems functionality for Global Account Management and Customer Service and project manage related product projects. The BSA will work closely with technical development teams, GAM Operations, QA, Training, and consultants throughout the lifecycle of large scale systems implementations. The BSA will also be expected to play a leading role in the implementation of large scale software packages. Potential areas of focus are: * Act as a liaison to the Account Management Operations, Customer Service Operations, Product Development, QA, amp; Readiness organizations, aligning requirements with the delivery of strategic objectives * Influence and educate business constituents regarding tools best practices and key capabilities. * Project manage development projects * Facilitate requirements and design meetings to understand and collect product, business and technical needs * Resolve ambiguities and conflicting business and technical requirements * Proactively identify issues concerning technical limitations and key product requirements * Maintain and manage relationships with outside vendors and consultants * Identify and design new processes that may be required in support of the project, using and adapting existing processes where possible * Ensure new processes are transitioned to appropriate owners for ongoing support * Assist in the project management of new programs * Ensure alignment of projects and requirements to strategic objectives Job Requirements The BSA candidate should have demonstrated experience: * Ability to summarize and present complex issues to a variety of audiences: technical, non-technical and executive personnel * Flexibility and adaptability to fit the needs of the project, making progress despite ambiguity * Ability to work within existing processes, but able to understand and define where new, different or abridged processes should be used * Ability to prioritize and re-prioritize as events warrant * Ability to work across group boundaries and forge cross-functional relationships * Ability to work with large vendors to represent product needs and roadmaps on behalf of eBay. Strong background in business systems analysis and product management throughout the product development life cycle: * Ability to communicate verbally and in writing clearly and succinctly, complex design and technical issues, as well as business and product requirements * Ability to understand and challenge technical proposals * Ability to develop use cases * Strong presentation and documentation skills, proficient in PowerPoint, Visio, Word and Excel * Strong project management background with a focus on the product development lifecycle * Subject matter expertise in one or more of the following areas is highly desirable: Account Management, Business Development, Work Force Management, Customer Service, Contact management (cases, routing, workflow) Preferred experience with: * Siebel CRM (7.8 or more recent) * Specific experience with OBI, Service, Sales, Marketing, amp; PRM. * Experience with Siebel call center implementations across multiple geographies. * Sales Force Automation and implementation in sales organizations. Education Bachelors Degree Required

KEY REQUIREMENTS:

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