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Job Field: Government Jobs
Location: SALT LAKE CITY, UT
Job Type: Full Time

JOB SUMMARY:

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Located in Salt Lake City, Utah, this position will support all aspects of the Genesys system and the associated infrastructure within Echopass. This position supports and enterprise environment and will be responsible for the migration and upgrades, as well as the implementation of new sites. This position will focus on the design strategies as well as the support and implementation of routing strategies for Genesys. You will act as the Subject Matter expert for the Contact Center domain which will include experiences with voice, chat, routing, provisioning, and multimedia. Position will analyze requirements and develop detailed designs for implementation. Responsibilities ? Provide maintenance, testing and troubleshooting of voice equipment ? Coordinate upgrades and maintenance calls to outside vendors ? Provide detailed reports to management on system status on all platforms Requirements ? BA/BS in a technical field, or related work experience, and 3 or more years of experience implementing Genesys systems in an enterprise environment ? Excellent understanding of call routing, protocols, and provisioning ? Excellent communication skills, both written and verbal ? Prior experience analyzing requirements and developing clear and detailed design documentation including testing and integration procedures ? Previous experience in both Windows and Unix environments ? Previous experience with systems administration is highly desirable ? Strong knowledge of system integration between Genesys CTI, Avaya, and Cisco ? Previous experience with Audiocodes and Acme Packet Technologies highly desirable. Echopass is an EEO Employer M/F/V/D

KEY REQUIREMENTS:

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High School Diploma