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Job Field: Office Jobs
Location: SALT LAKE CITY, UT
Job Type: Full Time

JOB SUMMARY:

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Located in Salt Lake CIty, Utah, this Swing Shift position will create, manage, and respond to trouble tickets submitted by customers experiencing challenges using Echopass technology or software products and provide exceptional customer support to Echopass customers via phone calls, chat, and email communications. Responsibilities: ? Manage trouble tickets seeking to resolve issues quickly and efficiently. ? Attend meetings and trainings as required. ? Act as a technical resource or to cross-functional Echopass Service Delivery team during service incidents. ? Ensure customer services are operational within the specified SLA. ? Provide timely, quality responses to customer inquiries and proactive communications as needed. Requirements: ? High School Diploma required, AS/BS preferred ? Minimum of 3 years in a technical call center or help desk and 3 years in a technical troubleshooting related field. ? Basic understanding of telephony concepts and terminology and solid understanding of IP networking concepts and terminology. ? Possess exceptional customer service skills and must be able to successfully communicate with all levels of employees in an organization via phone, chat, and email. ? Experience working in a team-oriented, helpdesk or customer service environment. ? Excellent analytical and troubleshooting skills with end-users/customers. ? Excellent customer service and communication skills, both verbal and written. ? Multitasks and works well in a fast-paced environment. Echopass is an EEO Employer M/F/V/D

KEY REQUIREMENTS:

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High School Diploma