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Production Support Engineer

Job Field: Government Jobs
Location: SALT LAKE CITY, UT
Job Type: Full Time
JOB SUMMARY:
Our client in Salt Lake City, UT is looking for a Production Support Engineer to provide high level application and production support with strong Java and SQL skills. Specific job duties will include: *Work directly with the HIE customers on support issues including connectivity, JAVA, database and HL7/XML transactions *Oversee and execute technical support projects *Customer issue case management *Customer status reporting on performance, uptime monitoring *Ability to communicate with multiple management levels internally and externally *Diagnose, triage, and escalate as required *Enter defects into the CRM system *Identify error trends and solutions to reduce their occurrence *Oversee production control and system monitoring activities

KEY REQUIREMENTS:
None
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