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Job Field: Government Jobs
Location: SALT LAKE CITY, UT
Job Type: Full Time

JOB SUMMARY:

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Job Description Job Title:Technical Computer Help Desk Agent-1st, 2nd and 3rd shifts available-Full-time and part-time Job ID:263080 Location: US-Utah-Salt Lake City Full/Part Time: Part-Time Regular/Temporary:Regular Org Marketing Statement Unisys Technical Services (UTS) is a wholly owned subsidiary of Unisys Corporation, a worldwide information technology services and solutions company. UTS provides efficient, cost effective, amp;amp; creative business solutions to help our clients deliver core business processes. UTS positions include roles in customer support and field operations, and professional roles such as IT consultants. We are currently hiring permanent PART TIME and FULL TIME employees forhelpdesk roles to join Unisys Technical Services state-of-the-art call center in Salt Lake City, UT. Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all of our employees in house to handle each type of call. While on the job, expect to use the latest technology in call center equipment, as well as have access to an endless array of high tech tools, applications and computer based training programs. Dazzle our customers with your keen technical trouble-shooting ability, top-shelf problem solving skills, and your excellent customer service attitude. Great schedules available for students and those looking for a 2nd job! Key Responsibilities Job Responsibilities: - Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. - Answers basic questions about installation, operation, configuration, customization, and usage of assigned products. - Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. - Escalates complex problems to the Remote Support Engineering staff or Field Engineering. - Typically provides technical support for internal and external customers. - Escalates complex problems to higher level of expertise within organization. Technical amp;amp; Behavioral Skills Skills and Experience Needed: - High School Diploma or GED required. - Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are preferred. - Successful candidates should possess basic technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus. - The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills. - An extensive background check is required for this position. Do you have what it takes to be mission-critical? Apply today. J2W:MP

KEY REQUIREMENTS:

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