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Technical Support Representative 2
Job Field: Government Jobs
Location: SALT LAKE CITY, UT
Salary: $12.71 - $13.51 Hourly
Job Type: Full, Part
Location: SALT LAKE CITY, UT
Salary: $12.71 - $13.51 Hourly
Job Type: Full, Part
JOB SUMMARY:
Technical Support Representatives are needed for a Salt Lake City employer. Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all of our employees in house to handle each type of call. Job Responsibilities: * Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. * Answers basic questions about installation, operation, configuration, customization, and usage of assigned products. * Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. * Escalates complex problems to the Remote Support Engineering staff or Field Engineering. * Typically provides technical support for internal and external customers. * Escalates complex problems to higher level of expertise within organization. Technical Skills: * High School Diploma or GED required. * Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are preferred. * Successful candidates should possess basic technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus. * The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills. * An extensive background check is required for this position. Both part time and full time open shifts are available. 4:00 am, 4:30 am, and 6:00 am - 8:00 am, 8:30 am and 10:00 am.
Technical Support Representatives are needed for a Salt Lake City employer. Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all of our employees in house to handle each type of call. Job Responsibilities: * Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. * Answers basic questions about installation, operation, configuration, customization, and usage of assigned products. * Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. * Escalates complex problems to the Remote Support Engineering staff or Field Engineering. * Typically provides technical support for internal and external customers. * Escalates complex problems to higher level of expertise within organization. Technical Skills: * High School Diploma or GED required. * Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are preferred. * Successful candidates should possess basic technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus. * The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills. * An extensive background check is required for this position. Both part time and full time open shifts are available. 4:00 am, 4:30 am, and 6:00 am - 8:00 am, 8:30 am and 10:00 am.
KEY REQUIREMENTS:
GED
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