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Job Field: Office Jobs
Location: SALT LAKE, UT
Salary: $13.00 - $15.00 Hourly
Job Type: Full Time

JOB SUMMARY:

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Local Medical Device manufacturer is seeking a full time Customer Advocate who has at least 2 years experience supporting customer needs and responding to inquiries. Will be processing orders and acting on behalf of the customer as their advocate with all internal departments to resolve concerns and requests in a timely and compassionate manner. Must have experience with the following: Process customer orders via phone, fax and email. Generate and transmit order confirmations via fax and email. Manage customer expectations with regards to order delivery time. Log all customer complaints into Complaint Handling System. RESEARCHING CUSTOMER ISSUES Provide shipment tracking information for orders. Investigate customer invoice disputes. Submit credit requests when necessary. Provide customer warranty information and serial number tracking. Process all web-site inquiries. SALES SUPPORT Monitor account activities for assigned customers. Prepare and distribute correspondence, marketing materials and samples to sales personnel and customer. Research sales history and gather account information for sales force. EDUCATION AND/OR EXPERIENCE: Bachelor's degree from an accredited university, and two years related experience.

KEY REQUIREMENTS:

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Bachelors