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Job Field: Government Jobs
Location: SLC, UT
Job Type: Full Time

JOB SUMMARY:

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Customer Information Representative is needed for a Salt Lake employer. Looking for Fluent American Sign Language (ASL) users to answer calls placed through videophones from trainers and customers nationwide. Verify and update information in the database. Complete Trainer invoices or call description tickets for each call received. Help provide customers with additional training and education on our products and services. Possess exceptional problem solving abilities and training capabilities. Demonstrate a proven ability to develop these same traits in others. Essential Duties and Responsibilities: * Must be knowledgeable about the VRS application, FCC regulations, policies and procedures of Sorenson Communications, and all updates to the VRS software and equipment. * Must be able to follow department policies and procedures and easily adjust to new and changing policies. * Must be able to work fast, efficiently and accurately. * Show an ongoing willingness to accept additional duties as assigned by manager. Qualifications, Education, and/or Experience: * Must be fluent in American Sign Language (ASL). * A minimum of two years experience working in customer service. * A minimum of two years experience working with Excel Word documents. * Multi-tasking skills required. * Must possess, at a minimum, a High School Diploma with proven employment capabilities. * Possess excellent cognitive skills.

KEY REQUIREMENTS:

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High School Diploma