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Account Manager
Job Field: Office Jobs
Location: SOUTH JORDAN, UT
Job Type: Full Time
Location: SOUTH JORDAN, UT
Job Type: Full Time
JOB SUMMARY:
Account Manager is needed for a Salt Lake employer. The key focus of this position is to help provide leadership and direction to the Customer Service/Account Management departments. Responsibilities: * Develop and execute effective strategic business plans for all assigned accounts. * Lead a team of highly competent Customer Service Managers and Representatives. * Expand existing client business by developing strong long-term relationships with customers by anticipating needs, and educating the client on additional value-added services available to them. * Research and resolve service issues in a timely fashion, and demonstrate a proactive, solution-based approach to enhance the client experience. * Establish and deliver on quarterly individual and team goals. * Identify and create operational best practices in Customer Service. * Ensure that Customer Service staff are properly trained and mentored. Expected Competencies: * Account Management skills and experience. * Demonstrated project management skills with experience leading large customer-based projects. * Ability to quickly understand the client, their products, industry and needs. * Excellent team player with a passion for achieving goals. * Proven skills in leading and managing an effective and successful customer-focused team. * Excellent communication skills, both verbal and written. * Analytical and problem solving abilities to research and resolve questions and concerns. * Ability to present results and strategy at the senior management level. * Absolute Integrity. * Creative thinker with a "`problem-solving"` mindset. * Ability to identify and convert new business opportunities. * Comfortable with learning new software applications. * Self starter, self-sufficient, self-motivated. * Outstanding communication, interpersonal, client management and problem resolution skills. * Experience with Health Insurance, Life Insurance or Legal Sectors is desired but not required. Compensation: * Medical and Dental available. * Career Opportunities. * Paid Holidays. * Paid Vacation Time.
Account Manager is needed for a Salt Lake employer. The key focus of this position is to help provide leadership and direction to the Customer Service/Account Management departments. Responsibilities: * Develop and execute effective strategic business plans for all assigned accounts. * Lead a team of highly competent Customer Service Managers and Representatives. * Expand existing client business by developing strong long-term relationships with customers by anticipating needs, and educating the client on additional value-added services available to them. * Research and resolve service issues in a timely fashion, and demonstrate a proactive, solution-based approach to enhance the client experience. * Establish and deliver on quarterly individual and team goals. * Identify and create operational best practices in Customer Service. * Ensure that Customer Service staff are properly trained and mentored. Expected Competencies: * Account Management skills and experience. * Demonstrated project management skills with experience leading large customer-based projects. * Ability to quickly understand the client, their products, industry and needs. * Excellent team player with a passion for achieving goals. * Proven skills in leading and managing an effective and successful customer-focused team. * Excellent communication skills, both verbal and written. * Analytical and problem solving abilities to research and resolve questions and concerns. * Ability to present results and strategy at the senior management level. * Absolute Integrity. * Creative thinker with a "`problem-solving"` mindset. * Ability to identify and convert new business opportunities. * Comfortable with learning new software applications. * Self starter, self-sufficient, self-motivated. * Outstanding communication, interpersonal, client management and problem resolution skills. * Experience with Health Insurance, Life Insurance or Legal Sectors is desired but not required. Compensation: * Medical and Dental available. * Career Opportunities. * Paid Holidays. * Paid Vacation Time.
KEY REQUIREMENTS:
None
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