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Customer Service Representative

Job Field: Government Jobs
Location: SOUTH JORDAN, UT
Salary: $12.50 - $12.50 Hourly
Job Type: Full Time
JOB SUMMARY:
Customer Service Representative is needed to provide general and technical support at our South Jordan, Utah call center facility. Job Description: * Tier 1 level support for social media, including monitoring Twitter for customer complaints. * Provide forum support, handle BBB escalations, refunds and customers needing localized support. Requirements: * Minimum 2 years of call center customer service experience with escalations. * Proven resolution, customer service and customer satisfaction skills. * Excellent listening, probing and de-escalation skills. * Ability to learn new concepts, technology and processes. * Experience with mobile devices, MP3's, Windows and Mac platforms and Social Media Forums. * Available to begin on October 22, 2012. Compensation: * $12.50/hour. * Medical/Dental/Vision. * 2 weeks of PTO/Vacation your first year. * 401k participation. * Career advancement opportunities. * Monday through Friday 8 - 5. * Casual environment. * Career growth opportunities, job security.

KEY REQUIREMENTS:
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