Operations supervisor
Job Field: Office Jobs
Location: SOUTH JORDAN, UT
Job Type: Full, Part
JOB SUMMARY:
Assist in the supervision of MSR?s to process teller transactions and balance accounts, ensure quality service while achieving sales and quality objectives. Maintain compliance with credit union operational policies and procedures to meet the needs of the members. ESSENTIAL DUTIES AND RESPONSIBILITIES To be effective, an individual must be able to perform each job duty successfully. Exhibit outstanding member service skills (AAA) and exemplify MACU values and philosophy while fulfilling responsibilities as a supervisor Oversee MSR operations to ensure teller transactions are processed correctly and in a timely manner Responsible for coaching the MSR?s on AAA and ensure quality member service within the branch Assist Branch Management in developing methods to track and measure MSR productivity, accuracy, sales and service Assist Branch Manager in the MSR?s six month and annual Performance Evaluations FSR certified, cross-trained in New Accounts and processing of loans (perform FSR duties at least 50% of time) Approve and deny loans and is the back-up for manager for loan exceptions Effectively and accurately perform MSR duties in accordance with established policies and procedures as needed to assist in serving the members Balance cash drawer Assist in the daily operations of the branch Represent the credit union in a professional manner, both in dress and in actions Comply with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position Perform other duties as assigned If the branch does not have a Lead MSR, also: Responsible for the maintenance and balancing of the cash, Vault, ATM, various MSR logs and all branch cash operations Responsible for conducting the monthly and quarterly certifications Create and maintain the MSR schedule KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience A minimum of two years of branch or related experience and one year lending experience preferred Education High school diploma or equivalent
KEY REQUIREMENTS:
High School Diploma