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Job Field: Government Jobs
Location: SPRINGVILLE, UT
Salary: $10.00 - $11.00 Hourly
Job Type: Full Time

JOB SUMMARY:

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POSITION PURPOSE AND SCOPE: Responsible for fielding incoming telephone inquiries, orders and complaints in a call center environment by following standard scripts and standard procedures while performing routine tasks that require working knowledge of the Company's products and services. Must be courteous, professional, and have the ability to investigate and resolve issues in a professional, appropriate and expeditious manner . ESSENTIAL RESPONSIBILITIES: * Fields incoming telephone inquiries, orders and complaints * Answers questions regarding company products and services by referring to standard scripts and following appropriate procedures * Investigates and resolves issues in a professional, appropriate and expeditious manner * Forwards all questions, issues or complaints, for which answers are unclear or beyond the level of employee's current knowledge, to a more senior agent or to Call Center Manager * Keeps Call Center Manager informed of all issues that could potentially be of future concern or appear to be out of the ordinary * Tracks and accounts for the number of calls received and categorizes complaints for tracking or reporting purposes * Interacts with all contacts in a helpful, courteous and professional manner and is respectful of diversity * Maintains a clean and safe work area Note: This description is not intended to be all-inclusive. Employee may be requested to perform other duties as requested. EDUCATION/EXPERIENCE: High school degree or GED with 6 months to 1 year call center experience, or equivalent combination of education and experience in inbound MLM call center environment desirable. SKILLS AND ABILITIES: Must be able to speak, write, read and understand basic English; articulate clearly and possess good grammatical skills; understand and calculate basic mathematical problems to include addition, subtraction, multiplication, division, and percentages. Must be proficient in the use of company telephones, ten-key calculators and computers, and have accurate typing skills OTHER SKILLS/REQUIREMENTS: Bilingual or multilingual highly desirable, but not required ORGANIZATION RELATIONSHIPS: Company supervisors, managers and coworkers SUPERVISORY RESPONSIBILITIES: None REQUIRED TRAVEL: None PHYSICAL DEMANDS (approximation of total workday): Positions is required to sit 75 to 80 percent; stand and walk 20 to 25 percent; stoop, bend, reach and kneel occasionally; lift from 15 to 20 pounds rarely

KEY REQUIREMENTS:

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