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Job Field: Office Jobs
Location: SUNDANCE, UT
Job Type: Full Time

JOB SUMMARY:

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Repair Supervisor - Sundance Mountain Outfitters Closing Date: Nov. 11, 2012 Employer: Sundance Job Location: Sundance - Utah County Employment Type: Seasonal - Full Time Salary Range: $10.00-$11.00/hr Benefits: season pass, generous discounts, ancillary insurance options Description: Shift: 7 Days a Week, 8am ? 5pm amp; 4pm ? 10pm. Must be available weekends and holidays SUMMARY The primary focus of the Repair Supervisor will be to assist the Manager in the operational duties of the repair shop during winter operations and emulating expectations of staff. Duties: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Balance the important tasks of customer service while maintaining high speed, efficiency as well as attention to detail. Accurately filling out all rental/repair related documents and ensure that proper signatures are secured on forms to minimize liability risk to Sundance. Possess a solid foundation in fitting and sizing of equipment as well as understanding the differences between equipment types, uses and purposes to help guide guest in their experience. Exhibit leadership qualities that will allow them to guide the team, under the direction of the SMO Manager, to accomplish the seasonal goals of the department. Accurately size and fit rental guests to appropriate equipment while maintaining professionalism. Apply detailed knowledge of differences in levels and types of equipment. Trains all staff members related to products, differences, advantages, etc. Ensure that rental/repair documents are signed and filled out completely 100% of the time. 100% of the time, use the guests given information to accurately determine appropriate DIN setting for releasable bindings per manufacturer recommendations. Able to operate micros and handle cash. Perform multiple micros transactions to include gift cards, vouchers, inter-department, returns, refunds amp; end of shift closing procedures. Troubleshoot micros issues and coordinate with accounting when issues arise. Maintain proper change to ensure proper denominations for all periods of times but particularly on weekends and holidays when accounting is closed. Create significant experiences for our guests through a friendly, out-going personality and passion. Coach all other staff members how to deliver the Sundance experience with our guests. Assist guest in determining needs for all repairs and tunes. Speak to the needed repairs and help guide customer in their decision for best course of action. Follow through on all services performed to ensure repairs are finished on time and as promised. Retain a high level of ski/snowboard repair knowledge and service skills. Exceptionally perform all back shop duties to include waxing, edge work, basic tunes, stone tunes, binding mounting, base repair, edge repair. Train staff in back shop services. Ensure the quality of service work is maintained at a high level. Assist SMO Manager in pre season employee training. Operate ASTM ski testing device to perform random in-season and pre-season testing of binding systems. SMO Repair Supervisor will have a solid understanding of SMO s Service Standard goals and live them out loud consistently as well as hold all other staff accountable for living these standards out loud. Ensure that all staff is consistently following Liability Protocol and that all forms are signed and filled out completely and correctly. Effectively cross sell within SMO to include upgrade in rentals and cross selling retail. Must also be able to cross sell other Sundance departments and activities. Work with other departments and resolve concerns or accommodate requests. Abide by Mountain Operations Leadership Expectations as outlined. ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, cause, tenets, service standards, and values. Exhibit job and product knowledge to accurately support and

KEY REQUIREMENTS:

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