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Job Field: Government Jobs
Location: SUNDANCE, UT
Job Type: Full Time

JOB SUMMARY:

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Reservations Agent October 29, 2012 - November 07, 2012 Location: Sundance, UT Salary Range: $10.00/Hour + commissions Exempt/Non-Exempt: Non-Exempt Benefits: health, dental, 401k, vacation, crisis, season pass, generous discounts Employment Type: Year-Round - Full Time Department: Sales amp; Conference Services Description: Shift: Monday-Saturday 8 AM-4 PM or 10 AM -6 PM Must be available to work weekends and holidays SUMMARY Sell potential guest a Sundance experience. Ensure accuracy of reservations, accounting, extranets and databases. Duties: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Warmly greet and thank each contact. Assist potential guest with reserving and booking their Sundance experience. Provide exceptional customer service and relations. Ensure accuracy of all aspects of the reservation. Provide timely correspondence to guest and potential guest. Responsible for daily checklist. Track various data accurately. Develop extensive knowledge of accommodations, amenities, resort, events and programming. Effectively communicate Sundance knowledge to all contacts. Assist in compiling reports. Ensure stock of updated lodging and resort information. Ensure accuracy of extranets and SMS databases. Assist other departments with various projects, including reservations. ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO: Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service guidelines, and values. Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures. Strategically balance customer, business, and employee needs. Be able to work a flexible schedule, work well under pressure, and meet multiple and sometimes competing deadlines. Possess the necessary social skills to work with a broad based constituency and provide excellent service to all internal and external guests. Demonstrate cooperative behavior with colleagues and supervisors. Keep information confidential as directed in the confidentiality agreement and furthermore support and comply with all Sundance policies, procedures, and standards. Protect Sundance assets. Be an ambassador of Sundance inside and outside of work. SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities. ENVIRONMENTAL COMMITMENT Support and participate in environmental programs associated with position: minimizing waste, recycling, energy conservation, purchase and use of sustainable products, education on environmental ethic, support vendors with similar ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats. DRESS CODE Sundance recognizes the impact that our image has on the guest s impression of the resort and the perception of our ability to provide professional service to our clientele. In order to best promote a positive, professional image that meets Sundance guest s expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard: All aspects of the Personal Appearance policy (SPL#50) must be in compliance. Reservationists are required to wear nametags at all times while on duty. Clothing must be unwrinkled and clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed). Blue jeans are permitted. Appropriate skirt length is from the knee to the ankle. Tank tops, halter tops, tube tops and spaghetti straps are prohibited. Sleeveless shirts are permitted for females. Bare midriffs are prohibited. Shorts are not permitted. Dress sandals are permitted for females. Flip flops are prohibited in all areas. Tennis shoes are acceptable if in good condition. T-Shirts (long or short-sleeved) only allowed if they have the Sundance logo on them. Hats are not allowed. Reservationists must be dressed in a way that would be appropr

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