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Job Field: Office Jobs
Location: BELLEVUE, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Air Fulfillment Exception Analyst<BR><BR><BR>Job ID #: 21293<BR>Company: Expedia, Inc.<BR>Location: USA - WA - Bellevue<BR>Functional Area: Technology<BR>Employment Type: Full-Time Regular<BR>Education Required: Not Indicated<BR>Experience Required: Not Indicated<BR>Relocation Provided: No<BR><BR><BR><BR><BR><BR><BR>Position Description<BR>Team Overview<BR>The Global Air Fulfillment Operational Team supports all aspects of the Air business with particular focus on the customer experience, efficient transaction processing and providing mission critical linkages between our customers, Expedia, and our partners.<BR><BR>Position Overview<BR>The Transport Analyst?s role is to provide support to Expedia and its vendors/centres on key functional areas as well as drive the definition of manual processes for exceptions. Duties include analyzing operational support issues, identifying areas for process improvement and contributing towards documenting processes. <BR><BR>Responsibilities<BR>Provide Subject Matter Expert (SME) support to Global Teams as required to successfully operationalize key initiatives (POS launches/MVS Strategy/Global Parity/New Contact Center/Customer Operations Agent Tool)<BR>Contribute to cost reduction and containment by ensuring existing Air Fulfillment manual processes are functioning efficiently with an overall objective to reduce exception transactions to minimal levels. Focusing on but not limited to Exchange and Refund transactions.<BR>Drive root cause analysis and continuous improvement through monitoring of all post purchase activity (including but not limited to refunds, exchanges, product quality, billing, and service issues)<BR>Troubleshooting, documenting , reproducing issues/errors and work through resolution options<BR>Reviewing and providing direction for new scenarios or making improvement with regard to manual processes<BR>Provide great support to our internal and external partners in support of air fulfillment operational performance which will drive great partner and customer experiences.<BR>Provide support for Expedia Inc key initiatives which could include User Acceptance Testing and Process validation<BR>Problem solve by reproducing scenarios, researching available data, filing bug reports, developing alternatives to bring resolution to issues<BR>Collaborate with Air Fulfillment Operational teams and Customer Operations teams in the facilitation of policy and process in the event of a major event that significantly impacts airline travel.<BR><BR>Qualifications<BR>?   Excellent problem solving and analytical skills with attention to details<BR>?   Excellent written and verbal communication skills<BR>?   Ability to work effectively in a diverse group as well as independently<BR>?   Strong interpersonal and team working skills<BR>?   Advanced knowledge of airline ticketing principles<BR>?   Strong analytical ability for complex problems<BR>?   Ability to multi-task and keep up with a fast-paced environment<BR><BR>Work Experience and Education Guidelines<BR><BR>Minimum 2 years relevant experience within the travel industry required<BR>Knowledge of airl                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         </font></td>
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