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Job Field: Legal Jobs
Location: BELLEVUE, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Crisis Communications Specialist<BR><BR><BR>Job ID #: 22361<BR>Company: Expedia, Inc.<BR>Location: USA - WA - Bellevue<BR>Functional Area: Customer Service and Call Center<BR>Employment Type: Full-Time Regular<BR>Education Required: Bachelors<BR>Experience Required: 3-5 Years<BR>Relocation Provided: No<BR><BR><BR><BR><BR><BR><BR>Position Description<BR><BR>Position Overview<BR><BR>The Crisis Communications Specialist role is part of a global team that implements Expedia&rsquo;s Global Customer Crisis Management internal and external communications programs, supports corporate preparedness efforts, and participates in crisis escalations.<BR><BR><BR><BR>Responsibilities:<BR><BR><BR><BR>Crisis Communication<BR><BR>Implement Expedia&rsquo;s Global Crisis Communications program targeting internal stakeholders, customers, and call center agents.<BR><BR>Evaluate global travel risk situations and travel industry policies escalated from the Monitoring Team, assess risk of impact to Expedia&rsquo;s customers, and determine communication need and urgency for internal teams and customers.<BR><BR>Work with cross-functional teams to develop customer communications templates, define communications processes, and draft real-time crisis communication materials that effectively inform customers and support internal operational decision-making.<BR><BR>Utilize and expand Expedia technology resources to deploy communications internally and externally.<BR><BR>Continuously develop new ideas and methods to improve value and ensure efficient distribution of crisis communications.<BR><BR><BR><BR>Crisis Management Preparedness<BR><BR>Builds relationships with key regional/functional stakeholders to provide on-going operational support and ensure Crisis Management awareness.<BR><BR>Works with Crisis Management Teams to develop operational processes and document Crisis Management Operational Plans and Procedures.<BR><BR>Facilitates Crisis Management Planning Workgroups.<BR><BR><BR><BR>Crisis Management Operations<BR><BR>Support small and large scale responses to travel impacting events through internal, customer, and agent communication management.<BR><BR>Provide mentoring and leadership support to the Crisis Monitoring team.<BR><BR>Provide backup Crisis Monitoring support as needed.<BR><BR>Manage crisis escalations and operations as needed.<BR><BR>Work nonstandard hours and more than 40 hours per week when crisis events occur.<BR><BR><BR><BR>Qualifications<BR><BR>College level education required. 4+ years of related experience. Education, certification, or experience in emergency or crisis management/communications a plus. <BR><BR><BR><BR>Skills and Abilities<BR><BR>Excellent oral and written English communication skills. Bilingual a plus.<BR><BR>Ability to make quick decisions and implement with a strong attention to detail.<BR><BR>Ability to prioritize and handle multiple projects in a changing work environment.<BR><BR>Critical thinker who can contribute to challenging assignments in a business-critical, fast changing environment.<BR><BR>Ability to work independently, make decisions, provide mentoring and leadership, and act as part of a team.<BR><BR>Ability to effectively interact with employees at all levels of the orga                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   </font></td>
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