100,000's of Government Jobs

Search Government Jobs

Job Field: Retail / Wholesale Jobs
Location: BELLEVUE, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

---

</tr>
            </table>
            <table border="0" bgColor="#F5F5F5" cellpadding="5" cellspacing="0" style="border-collapse: collapse" width="100%">
            <tr>
               <td align="left"><font style="font-size: 100%;">!*!T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That''s why we''re here.Sales Operations Servicesis designed to create, support, engage and leverage every capability where we interact, transact and drive sales. We ensure that the field has a voice in all that we do. Our teams work in partnership with each other and with our Field Service Center partners to deliver the execution with excellence in support of our T-Mobile strategy.POSITION DESCRIPTION:Manage and lead a team of corporate and field based Analysts and Program Managers. This position will have direct responsibility for driving program execution, process standardization and business process improvement as it relates to dealer line offers, dealer courtesy credits, employee demo lines and in-store live demo programs. Develop scalable and sustainable standard operating procedures and tools providing simplification and process optimization. Drive operational excellence by mobilizing a team dedicated to driving continuous improvement opportunities that enable the field to deliver world class customer experience. Programs will focus on driving channel metrics, creating operational efficiencies, and delivering World Class customer service to its'' internal and external customers.POSITION DUTIES AND RESPONSIBILITIES:<BR><BR>* Manage activation and service of service lines for dealers, employee and store demo account management and Audit.<BR>* Management of Company Use Demo Lines, Personal Use Dealer Lines for Dealer Channels.<BR>* Quality control and auditing.<BR>* Management of Courtesy Credits processing, reporting and analytics for Dealer Channel<BR>* Reporting and analytics to discover areas of improvement to reduce workload for field and save money.<BR>* Oversee fraud management and reporting of incidents<BR>* Implement and deliver timely tactical resolutions to daily operational issues impacting the field.<BR>* Hire, train and retain top talent direct reports; provide meaningful coaching and training to benefit direct reports'' career aspirations. Define goals and guiding principles for direct reports; ensure aggregated results achieved by the team support T-Mobile''s vision.<BR><BR>!*!<BR>* 2 years management experience<BR>* 2 years telecommunications experience<BR>* 2 years project/program management experience<BR>* Ability to translate complex business strategies into solid implementation plans that drive results<BR>* Possesses advanced analytical and critical thinking skills, with attention to detail<BR>* Proven advanced skills in Excel, Access, SharePoint administration, Adobe Acrobat,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       </font></td>
            </tr>
            </table>
            <table border="0" bgColor="#F5F5F5" cellpadding="0" cellspacing="0" style="border-collapse: collapse" width="100%">
            <tr>