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Job Field: Office Jobs
Location: BELLEVUE, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Requisition Number 12-1099<BR>Post Date 9/27/2012<BR>Title NOC Technician I<BR>City Bellevue<BR>State/Province WA<BR>Description <BR>Coinstar, Inc.(NASDAQ: CSTR), voted one of FORTUNE''s ''100 Fastest-Growing Companies'', is a leading provider of automated retail solutions offering convenient services that make life easier for consumers and drive incremental traffic and revenue for retailers. The company?s core automated retail businesses include the well-knownRedbox?self-service DVD rental andCoinstar?self-service coin-counting brands. The company has approximately 36,000 DVD kiosks and 20,600 coin-counting kiosks in supermarkets, drug stores, mass merchants, financial institutions, convenience stores, and restaurants. For more information, visit www.coinstarinc.com.????<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><BR>??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????<BR>Network Operations Center Technician<BR>(Shift: Friday - Monday, 2pm - 12:30am)<BR>?<BR>This person contributes to Coinstar''s success by providing responsive and high quality technical support; assisting internal customers in system diagnostics and resolution of technical problems, system outages and maintenance.<BR>?<BR>Summary of Key Responsibilities:<BR>-?????????Provide the first line of support for internal customer calls, e-mails and support tickets<BR>-?????????Provide support in the 24x7 Network Operations Center<BR>-?????????Proactively monitor all production networks, servers, applications and services<BR>-?????????Respond to alerts/alarms and escalations according to standard operating procedures<BR>-?????????Escalate issues to Tier 2 & 3 support (systems, networking & engineering) as necessary to meet required SLAs<BR>-?????????Track all issues utilizing a ticketing system<BR>-?????????Help define and document Operations Methods & Procedures (M&Ps) for the Network Operations Center department<BR>-?????????Implement and strictly follow change management procedures and systems to ensure the reliability of the network and applications to meet service level agreements<BR>-?????????Work with Tier 3 Engineering support and third party vendors both during routine deployment and outages<BR>-?????????Ensure escalations are handled in a professional, consistent, and relentless manner<BR>-?????????Manage incidents from beginning through final resolution, including customer notification<BR>-?????????Schedule flexibility to work non-standard business hours and shifts<BR>-?????????Provide technical guidance to less senior NOC technicians<BR>?<BR>Qualifications & Experience:<BR>-?????????2+ years of relevant 24x7x365 NOC experience, preferably at a carrier-class level with an Internet or Application Service Provider<BR>-?????????2+ years in a large-scale, heterogeneous data center environment (preferably Windows 2003/2008)<BR>-?????????Intermediate skill with Windows 2003, 2008 Linux, IIS, Tomcat<BR>-?????????Conceptual understanding of TCP/IP, Routers, Switches, Hu                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        </font></td>
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