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Program Manager, Sales Operations

Job Field: Retail / Wholesale Jobs
Location: BELLEVUE, WA
Salary: $-
Job Type: Part Time
JOB SUMMARY:
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               <td align="left"><font style="font-size: 100%;">!*!Program Manager, Sales Operations Services<BR><BR>T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That''s why we''re here.<BR>TheProgram Manager, Sales Operations Serviceson the Field Resource Support team is responsible for executing best-in-class programs that support the frontline sales teams and leaders across all lines of business. The Program Manager, Sales Operations Services works proactively with cross-functional partners across the enterprise, including key field resources, to effectively operate and deliver on program and project goals and objectives. The Program Manager, Sales Operations Services additionally provides support for strategic initiatives and supports program-related communication and training.<BR><BR>Job Responsibilities:<BR>*  Work strategically and tactically with cross-functional partners and key field resources to manage, maintain and further develop field facing programs such as: Connect with Retail, Right Fit Guide, Innovation Lab, Quick Connect, Store Visit Guide, and Sales Observations Guide.<BR>*  Build and maintain cross-functional relationships, operational materials, metrics, reporting and support program-related communication and training.<BR>*  Proactively seek solutions to program / project constraints and risks. Evaluate and propose alternative approaches, provide creative and insightful input to complex business decisions. Drive process improvements, innovate and advance existing program methods and procedures, ensure process excellence.<BR><BR>Knowledge/Skills/Abilities:<BR>*  Knowledge of project / program management methodologies, procedures & standards<BR>*  Excellent written / verbal communication, presentation, and negotiation skills; effective interpersonal and teamwork skills<BR>*  Ability to work within a collaborative environment and under aggressive timeframes; ability to multi-task and act with a sense of urgency<BR>*  Ability to take initiative and be proactive without waiting for direction; ability to work independently with limited guidance<BR>*  Demonstrated critical thinking and problem-solving skills, excellent attention to detail and focus on quality<BR>*  Strong organization, planning, and interpersonal skills; experience working with executive level leadership<BR>*  Demonstrated ability to exercise proper judgment, time management and process improvement<BR>*  Understanding of performance management and coaching techniques; ability to influence and manage others indirectly<BR>*  Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint, Outlook, and SharePoint<BR><BR>!*!Education                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    </font></td>
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