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Job Field: Retail / Wholesale Jobs
Location: BELLEVUE, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">!*!T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That''s why we''re here.<BR><BR><BR>Programmatic responsibilities for end-to end Operational Process Development and Controls related to Technical Services for Dealer Parity-to-Retail. This position requires skills in Project Management, Process or Systems Mapping, Analytics, Cross-Functional coordination and Timeline management.<BR><BR>The Technical Services & Support Program Manager will work to proactively and cross functionally to ensure all major company initiatives and releases successfully launch in the Dealer environment as they would for retail - and systematically manage issues, solutions and resolution within a specified SLA. This role would also partner with Dealer IT staff to establish standards for - and conduct - quarterly store technology audits and upgrades as may be required.<BR><BR>This position contributes to T-Mobile''s success by ensuring the distribution channels for Branded Dealers are aligned with the same capability and tools that Corporate Retail would offer, including Store readiness, operational excellence network and technology compliance. This position would require cross functional partnership between National Account and Branded Sales Operations Managers, EPO, Engineering, Corporate Information Services, Operations and Dealer principals.<BR><BR>The successful candidate would be versed in the retail and technological support systems for the wireless industry, understand mobile retailing and demonstrate leadership skills when interacting with Dealer IT staff and their designates. In addition, this candidate would offer strong analytic and communication skills valuable to developing and presenting business cases and project overviews to all levels of leadership.POSITION DUTIES AND RESPONSIBILITIES:<BR><BR>* Project / Process Organization, Initiating through Delivery / Launch, including Branded Subject Matter Expert (SME) to EPO or other Enterprise sanctioned projects. Provide reporting, analytics and communication of Project / Program status, tracking and system audits<BR>* Leadership and Support of Dealer & Account Team Initiatives and cross-functional alignment to ensure Project / Program success<BR>* Manage issues related to Branded Dealer ticket submittals, escalations and solution reporting<BR>* Project / Program Operational sustainment planning & execution<BR>* Process Improvements for Branded Operations support functions<BR><BR>!*!<BR>* 5-7 Years: Programmatic or Project experience related to Branded Dealer and Channel operations, New Store Opening, Conversions and Cl                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      </font></td>
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