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Job Field: Office Jobs
Location: BELLEVUE, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">!*!<BR>T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That''s why we''re here.Sr Analyst, Business AnalysisT-Mobile USAprovides voice, messaging and high-speed mobile broadband services which enable our 30 million customers to effortlessly connect to those who matter most to them.<BR><BR>OurCustomer Planning & Analysisteam is currently growing its team and has an exciting opportunity for a motivated and experiencedSenior Business Analystlooking for a new challenge.<BR><BR>Their focus will be forecasting customer churn and loyalty by providing provocative analysis and insights into our customer trends and why customers leave T-Mobile. The Senior Business Analyst of Churn Analytics will accomplish this by building and leveraging statistical models to evaluate our customer base to identify competitive risk, provide key insights into the performance of baseline trends and customer retention initiatives and communicate results and analysis to Senior Leadership.<BR><BR>The responsibilities for the position include:<BR>* Forecasting and analyzing customer churn and renewals<BR>* Partner with the Customer Loyalty team to provide insight into customer churn and performance<BR>* Monitor performance and provide actionable insight into customer churn reduction initiatives<BR>* Use statistical modeling techniques to build and refine predictive churn forecast models<BR>* Communicate results and analysis to Senior Leadership via dashboards and reports<BR><BR>!*!<BR>Required experience and educational background will include the following:<BR>* Bachelor''s degree in Business, Economics, Finance or Quantitative Analysis<BR>* 3+ years experience in Analytics and Planning<BR>* Experience building complex financial models<BR>* Highly proficient computer skills (MS Office, Excel, Word, PowerPoint, Access)<BR>* Data mining and analytics software helpful (SQL, SAS, Business Objects)<BR>* Previous experience in wireless or other subscription environments preferredT-Mobile USAoffers a full range of comprehensive benefits, including medical, dental, vision, as well as matching 401(k),<BR>generous paid time off programs, mobile phone and service discounts, tuition reimbursement, free parking - not to mention a fun and business casual work environment.T-Mobile USAis an equal opportunity employer (EOE). We strongly support diversity in the workforce.<BR><BR>Req Number: 12013912                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  </font></td>
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