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Job Field: Office Jobs
Location: BELLEVUE, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">!*!<BR>T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That''s why we''re here.<BR><BR><BR><BR><BR><BR><BR><BR>Analyze, design, develop and implement standard operating procedures to support the frontline Retail and Sales Channels in meeting strategic business goals. Drives operational excellence by strategizing and developing day-to-day operational tactics for alignment of customer and employee impacting policy/procedure changes with cross channel partners to ensure consistencies across all customer touch points. The Sr Analyst will collaborate with key partners and drive solutions that enable T-Mobile to meet key business objective while providing an excellent in store customer experience and will also be responsible for developing, reengineering, improving and maintaining standard operating procedures. The role will represent the Sales department at the enterprise level and will be expected to provide operational expertise to the enterprise while driving solutions that positively impact the department''s ability to achieve key business metrics.<BR><BR><BR>Essential Functions<BR><BR><BR>*  Lead the identification, analysis, prioritization, documentation and implementation of consistent key policy and procedure improvements, standard operating procedures, tools and methods that are repeatable and sustainable.<BR><BR><BR>*  Solves complex, multi-faceted problems facing day-to-day operations; deliver simplified solutions that allow the department to seamlessly provide customer service excellence.<BR><BR><BR>*  Proactively identify potential issues as a departmental expert and collaborate with cross-functional partners to mitigate issues and risks by planning/implementing solutions with a sense of urgency.<BR><BR><BR>*  Foster relationships with key cross-functional partners and internal stakeholders, and develop strong partnerships to obtain results on behalf of the department<BR><BR><BR>*  Align policy, procedure and process with other lines of business to ensure consistent customer service experience.<BR><BR><BR>*  Works on issues of diverse scope and complexity where analysis of data requires evaluation of identifiable factors demonstrating good judgment in selecting methods and techniques for obtaining solutions.<BR><BR><BR>*  Identifies need for and develops analysis tools such as customer and rep impact assessments, executive summaries, spreadsheets, graphics, presentations, and flow charts, for implementation of new systems, processes, procedures, methodologies, policies or organizational changes.<BR><BR><BR>*  Partner with marketing, product development, business owner through the requirements, desig                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    </font></td>
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