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Job Field: Office Jobs
Location: BELLEVUE, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">!*!<BR>T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That''s why we''re here.TheSr. Analyst, Business Processwill lead the analysis, design, development, and implementation of policy, methods and procedures that support T-Mobile Business Sales projects and programs. The role will lead the alignment of customer and employee impacting policy/procedure changes with cross-channel partners to ensure consistencies across all customer touch points. The Sr. Analyst will collaborate with key partners and drive solutions that enable T-Mobile to meet key business objectives while providing an excellent customer experience.Primary Duties & Responsibilities:<BR>* Represent B2B internal and external customer experience in Enterprise and Channel initiatives.<BR>* Complete impact assessments, gather business requirements and provide recommendations to influence the design of projects and programs to drive a positive end customer experience.<BR>* Develop and implement sustainable and repeatable methods and procedures and clear and concise offers support content for B2B, to include complete initiative details, customer guidelines, included channels, system procedures, etc.<BR>* Partner with Training and Communications to assist in the roll out of new projects and programs and improved customer-facing procedures.<BR>* Lead cross-functional partners in problem solving, creating customer use cases and implementing solution-based methods and procedures on an ongoing basis.<BR>* Align with other channels to ensure the delivery of a consistent sales and service experience.<BR>* Proactively participate in project management<BR>* Foster relationships with key cross-functional partners and internal stakeholders; establish strong partnerships to obtain desired results on behalf of the customer and the frontline.<BR>* Ability to work effectively as a member of a cross-functional team and to confidently engage and communicate with employees at all levels.<BR>* Excellent time-management skills and organizational agility, including the ability to effectively balance multiple ongoing projects, tasks and priorities<BR>* Ability to identify and articulate customer and rep issues, translate them into business requirements and escalate issues appropriately.<BR>* Proven analytical and problem solving skills with attention to details; process improvement skills<BR>* Demonstrated ability to lead and influence work of others<BR><BR>!*!<BR><BR><BR>Education and Experience Required:<BR>* Bachelor''s degree (preferred)<BR>* Project management experience<BR>* Microsoft Office Proficiency<BR>* Experience simplif                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 </font></td>
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