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Job Field: Office Jobs
Location: BELLEVUE, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">!*!T-Mobile USAis a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That''s why we''re here.Sr Analyst, Systems--Backoffice Intake and OperationsDescriptionPrimary Duties and Responsibilities:<BR>*  Capacity planning and management for an organization with 300+ resources<BR>*  Process definition and management for key SDLC and other IT processes.<BR>*  Assisting in preparing management briefs related to project capacity for Senior leadership (VP thru CXO)<BR>*  Uses Advanced knowledge of processes and systems to: Support Project Intake Feasibility Assessment with estimates of Impact (Effort and Timeline).<BR>*  Assist business in leveraging (where advisable) standard process/system capabilities to reduce complexity and customization<BR>*  Provide detailed documentation (process or functional) in relevant work repositories<BR>*  Ensure stakeholders, management and project managers are fully informed of project risks, team activities and project status<BR>*  Research, identify and drive improvements to project efficiency, speed and quality via new cross-team synergies, methods, and tools<BR>*  Collaborate with business and IT partner teams to develop business capability and technology roadmaps, provide education on processes<BR>*  Business Process Analysis and Reengineering. Analyze As-Is processes to standardize and document new processes spanning multiple EIT and Enterprise teams. Methods may involve use of MS SharePoint, MS Visio workflow diagrams, MS Word User Guides, MS Excel reports and charts, and MS PowerPoint presentations.<BR>*  Conduct stakeholder process reviews to solicit feedback of and obtain support and/or sponsorship of new processes<BR>*  Document implementation plans, prototype & simulation transition plans.<BR>*  Coordinate stakeholder training and orientation; Implement and maintain new business processes.<BR>*  Design and develop, business process KPIs to ensure standards and Service Level Agreements are met and/or exceeded.<BR>*  Respond to external inquiries for information. Partner with external and internal resources to clarify information requests and appropriate responses.<BR>*  Serve as liaison between various groups to develop policies and facilitate the implementation of ES operational process modules, models and or enhancements.<BR><BR>Secondary Duties and Responsibilities:<BR>*  Provides accurate estimates of effort and timelines for completion of assigned tasks.<BR>*  Support assigned business areas as the IT primary contact for questions/concerns regarding back office system and processes as appropriate<BR>*  Take initiative to determine the need a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   </font></td>
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