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Job Field: Office Jobs
Location: BELLEVUE, WA
Salary: - $24.00
Job Type: Full Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">About the Tier 1: Support Technician Opportunity <BR><BR>Search is constantly evolving, and Blucora's engineers are on the frontlines, building new technologies and bringing millions of users the best search results from today’s top search engines. Already at the top of their game, our engineers consistently strive to learn more and push their skills to the limit. They crave challenge, thrive under fast development cycles and jump at the chance to seize the reins and turn idea into reality, often within a matter of days.<BR><BR>Up for the challenge? We’re looking for a Tier 1: Support Technician with the drive to put ideas on the table and the chops to make it happen.<BR><BR>Responsibilities<BR><BR>Analyze alarm conditions presented by various internal and external management systems, and provide triage process to assist in troubleshooting the affected service. <BR>Ensure that all assigned incidents are actively being worked by various teams within the organization, following through to incident resolution <BR>Update tickets, Bugs, and Incidents in a timely manner as well as perform escalations to external partners and content providers. <BR>Track all change requests within the organization and help facilitate in the change management and release process by providing assistance to engineering teams. <BR>Aid in providing root cause analysis and the support of the incident review process <BR>Update Support Documentation and support tools <BR>Provide assistance and support to other team members as required during critical outages <BR>Troubleshoot and diagnose systems problems; install and configure fixes for applications running on, Linux and Windows platforms. <BR>Provide excellent customer service <BR>Facilitate updates throughout the organization <BR><BR>Experience and Skills<BR><BR>Advanced Knowledge of Operating systems (Windows, Linux) <BR>Understanding of various networking protocols including (TCP, HTTP, DNS, ICMP) <BR>Basic knowledge of Active Directory, Exchange 2010, Lync and Office Products. <BR>General understanding of Networking (Ethernet, routers, switches, firewalls, VPN, etc.) <BR>Monitoring tools experience preferred (Nimsoft, Nagios, HP OpenView Operations, Cacti, MRTG.) <BR>Basic knowledge of networking concepts like NAT, Load Balancing, Fault Tolerance. <BR>Experience with analyzing system performance and network performance using monitoring tools and graphical data <BR>Basis understanding of scripting tools (Python, Perl, Bash, Powershell) <BR><BR>Education<BR><BR>Some college or equivalent post-high-school education <BR>IT industry certification a plus <BR>Related work experience (1 – 2+ years) <BR>About Blucora <BR> <BR><BR>Blucora operates two leading Internet businesses. Our InfoSpace business provides online search and monetization solutions to a network of over 100 global partners. Through TaxACT, we provide online tax preparation solutions to consumers and professional preparers. The Blucora team brings decades of experience operating and investing in desktop, online and mobile businesses. We are passionate about the power of the Internet to improve the lives of consumers, and our businesses operate at the forefront of digital migration trends in their respective markets.<BR><BR><BR>To apply for this position please visit www.blucora.com</font></td>
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KEY REQUIREMENTS:

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1 Year Of College 18 Months