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Job Field: Office Jobs
Location: BELLEVUE, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">SYSTEMS SUPPORT ANALYST TEAM LEAD - Job #S20120703b - Bellevue, WA<BR><BR><BR><BR>This position will serve as a senior member and technical team lead for the Customer Support Service Desk team consisting of three to four Support Analysts in multiple cities. The team processes and resolves incoming user support issues and questions; trains staff, helps perform administration and maintenance duties for the Firm''s systems infrastructure; installs, moves, changes, and removes hardware and software within the offices; and provides project, conference, and other support. Position is available inBellevue or Seattle.<BR><BR>* <BR>Serves as a functional supervisor of a small team within the Customer Support department. <BR>* <BR>Coordinates, directs and manages the daily operations of the technical support staff and provides input to management regarding employee management decisions and personnel issues and actions.<BR>* <BR>Team Lead is responsible for providing daily supervision to staff and managing and monitoring work performance. <BR>* <BR>Perform advanced troubleshooting and research issues. Resolve tickets escalated from Level 2 technical support.<BR>* <BR>Ensure incidents are prioritized properly, status is provided, and incident resolution is communicated to users. <BR>SPECIFIC SKILLS REQUIRED<BR><BR>* <BR>Three plus years in a customer support role supporting end user installs, moves, changes, and deploying hardware and software.<BR>* <BR>Ability to explain complex technical concepts and processes in clear, concise, fashion to all levels of firm personnel (technical and non-technical users).<BR>* <BR>Ability to quickly assimilate technical information, organize and prioritize multiple competing deadlines and work effectively in a team environment to troubleshoot and solve complex problems.<BR>* <BR>Advanced troubleshooting skills, including the ability to approach issues from multiple angles and use a wide variety of resources.<BR>* <BR>Advanced knowledge of computer hardware and peripherals, including ability to test and troubleshoot a variety of complex hardware configurations.<BR>* <BR>Advanced knowledge of software including operating systems, ability to navigate and manipulate the Windows Registry and the ability to troubleshoot software installations.<BR>* <BR>Knowledge of Active Directory environments and Microsoft SMS<BR>EDUCATION & EXPERIENCE<BR><BR>* <BR>Technical lead or supervisory experience or equivalent is required<BR>* <BR>Requires experience in a technical support environment or equivalent including functional knowledge of standard PC hardware and software used in office environments<BR>* <BR>A+ Network+, MCSE, or equivalent technical education strongly preferred<BR>* <BR>An Associate''s or Bachelor''s degree is preferred<BR>* Law firm experience preferred<BR>Apply Here<BR><BR>Perkins Coie is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, gender identity, disability or any other category prohibited by local, state or federal law. This                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           </font></td>
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