Analyst, Applications Support (Customer Hub)

100,000's of Government Jobs

Search Government Jobs

Advanced Search

Job Field: Office Jobs
Location: BOTHELL, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

</tr>
 </table>
 <table border="0" bgColor="#F5F5F5" cellpadding="5" cellspacing="0" style="border-collapse: collapse" width="100%">
 <tr>
 <td align="left">T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That''s why we''re here. An Application Support Analyst - Customer Hub has in-depth experience, knowledge and skills in supporting enterprise Siebel systems running on both Windows and Unix platforms. An Analyst is able to work independently on escalated issues and prioritizes, investigates and resolves them without guidance from others. Frequently an Analyst will lead teams and projects to resolve complex technical issues. Primary Duties and Responsibilities: * Proactively suggest ways of improving system stability, availability, performance and reliability * Able to prioritize and resolve multiple complex and critical issues * Forecast and plan for supporting both applications functionality and capacity requirements in a rapidly growing, changing and complex environment * Protect and insure the stability of the operational systems as well as maintain the integrity of the data they contain * Assist in determining the impact of operational issues and provide input into their resolution via data extraction and quantification * Coordinate and prioritize all escalated activities, including testing, project management and implementation of system upgrades, enhancements, and bug fixes * Assess critical path and assist in implementation of any project required by the business * Available to provide 24 X7 on call support on a rotating basis with other team members * Lead efforts in complex troubleshooting, recovery and root cause investigation Secondary Duties and Responsibilities: * Transfer knowledge to other members of your team as well as across to other groups * Assist in testing of new software as escalated Functional/Technical Skills: * Proactively review infrastructure changes and assess the risk* Communicate changes and potential risks* Conduct self-directed investigations into data irregularities, and proactively identify and resolve potential system problems* Identify sources and trends of technical problems to prevent future occurrences* Serve as an escalation point for difficult problems and complex inquiries. Act as a peer group leader to and help train staff* Resolve day-to-day support issues ensuring effective and timely resolution.* Resolve conflicts and trace errors* Take ownership of the issues, through root cause analysis and resolution.* Develop solid relationships with infrastructure/operational teams and leverage the relationships to improve system stability and availability* Available to provide 24/7 </td>
 </tr>
 </table>
 <table border="0" bgColor="#F5F5F5" cellpadding="0" cellspacing="0" style="border-collapse: collapse" width="100%">
 <tr>

Find Jobs (Post Jobs)

Jobs By State

Analyst, Applications Support (Customer Hub)