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Job Field: Office Jobs
Location: BOTHELL, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">!*!<BR>T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That''s why we''re here.<BR><BR>Analyst, Applications Support (Identity Management)<BR><BR>Position Purpose:<BR><BR>An Application Support Analyst has in-depth experience, knowledge and skills in an application support discipline (Message Processing, Mediations, Provisioning, Billing, Web, Middleware, Retail Activation Systems, Payment Processing, etc... ). An Analyst is able to work independently on escalated issues and prioritizes, investigates and resolves them with minimal guidance from others. They function as the technical leads of their teams. Occasionally an Analyst will be given opportunities to lead teams and projects to resolve complex technical issues.<BR><BR>Primary Duties and Responsibilities:<BR><BR>* Provide Subject Matter Expertise in a core functional Application Support Discipline (OID, OIM, OVD, OAM, OES, OIA and OIF)<BR><BR>* Proactively suggest ways of improving system stability, availability, performance and reliability<BR><BR>*Ability to prioritize and resolve multiple complex and critical issues.<BR><BR>* Forecasts and plans for supporting both applications functionality and capacity requirements in a rapidly growing, changing and complex environment.<BR><BR>* Protect and insure the stability of the operational systems as well as maintain the integrity of the data they contain<BR><BR>* Assist in determining the impact of operational issues and provide input into their resolution via data extraction and quantification<BR><BR>* Coordinate and prioritize all escalated activities, including testing, project management and implementation of system upgrades, enhancements, and bug fixes.<BR><BR>* Assess critical path and assist in implementation of any project required by the business<BR><BR>* Available to provide 24 X7 support as required<BR><BR>Secondary Duties and Responsibilities:<BR><BR>* Transfer knowledge to other members of your team as well as across to other groups<BR><BR>* Assist in testing of new software as escalated<BR><BR>* On-call rotation to support operational issues<BR><BR><BR>!*!Functional/Technical Skills:* Proactively review infrastructure changes and assess the risk Communicate changes and potential risks* Conduct self-directed investigations into data irregularities, and proactively identify and resolve potential system problems* Identify sources and trends of technical problems to prevent future occurrences.* Serve as an escalation point for difficult problems and complex inquiries. Act as a peer group leader to and help train staff.* Resolve day-to-day support issues ensuring effective and timely resolution.* Resolv                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  </font></td>
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