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Job Field: Office Jobs
Location: BOTHELL, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">Superior Technical Resources is partnering with our Bothell based client in search of an Application Support Analyst IV - Payments for 12 months contract opportunity. *An Application Support Sr. Analyst in ASM Payments has in-depth experience, knowledge and skills in supporting enterprise financial payment systems running on Oracle Weblogic and Oracle databases on both Windows and Unix platforms. *A Sr. Analyst is able to work independently on escalated issues and prioritizes, investigates and resolves them without guidance from others. *Frequently a Sr. Analyst will lead teams and projects to resolve complex technical issues. *Proactively suggest ways of improving system stability, availability, performance and reliability *Able to prioritize and resolve multiple complex and critical issues *Forecast and plan for supporting both applications functionality and capacity requirements in a rapidly growing, changing and complex environment *Protect and insure the stability of the operational systems as well as maintain the integrity of the data they contain *Assist in determining the impact of operational issues and provide input into their resolution via data extraction and quantification *Coordinate and prioritize all escalated activities, including testing, project management and implementation of system upgrades, enhancements, and bug fixes *Assess critical path and assist in implementation of any project required by the business *Available to provide 24 X7 on call support on a rotating basis with other team members *Lead efforts in complex troubleshooting, recovery and root cause investigation *Transfer knowledge to other members of your team as well as across to other groups *Assist in testing of new software as escalated *Proactively review infrastructure changes and assess the risk *Communicate changes and potential risks *Conduct self-directed investigations into data irregularities, and proactively identify and resolve potential system problems *Identify sources and trends of technical problems to prevent future occurrences *Serve as an escalation point for difficult problems and complex inquiries. Act as a peer group leader to and help train staff *Resolve day-to-day support issues ensuring effective and timely resolution. *Resolve conflicts and trace errors *Take ownership of the issues, through root cause analysis and resolution. *Develop solid relationships with infrastructure/operational teams and leverage the relationships to improve system stability and availability *Available to provide 24/7 support as required Talent and Resources, Aligned. www.superiorjobs.com. EOE M/F/D/V<BR>Requirements: <BR>Required Skills / Qualifications: *Bachelor’s Degree *Minimum of 5 years experience in related field. Preferred Skills / Qualifications: *Experience in supporting financial payment applications *Experience working with both Unix and Windows using command line tools *Experience working with large relational databases running enterprise software systems, including design and support *Experience working with Oracle building complex SQL queries through multiple interfaces *Experience working with Weblogic Server in an environment with multiple domains and multiple managed servers for each domain *Experience working with Java Virtual Machines from a support and troubleshooting perspective *Strong experience with scripting in a Unix and/or Windows environment (Shell or Perl acceptable) *Extensive experience in troubleshooting internal customer related issues and managing customer relationships required *System Analysis experience in the support/operation of a of large carrier class enterprise middleware system, preferably in a wireless environment *Experience in testing, quality and change management methodologies *Previous experience in 24 hrs/day, 7 days/week systems support capacityfor more information please see url</font></td>
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