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Job Field: Office Jobs
Location: BOTHELL, WA
Salary: $-
Job Type: Part Time

JOB SUMMARY:

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               <td align="left"><font style="font-size: 100%;">T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That''s why we''re here.<BR><BR>Analyst, Applications Support (Bothell, WA or Atlanta, GA)<BR><BR>An Application Support Analyst has in-depth experience, knowledge and skills in the 24x7 support of customer facing Web applications, including supporting backend systems. An Analyst is able to work independently and with peer groups on escalated issues and prioritizes, investigates and resolves them without guidance from others. Frequently, an Analyst will lead teams and projects to resolve complex technical issues and to upgrade/enhance current application platforms. They will also be adept in configuring and deploying software packages in various environments with the ability to enable monitoring/logging alerts.<BR><BR>Primary Duties and Responsibilities:<BR>* Proactively suggest ways of improving system stability, availability, performance and reliability<BR>* Provide Subject Matter Expertise in a core functional Application Support Discipline - Web Support<BR>* Ability to prioritize and resolve multiple complex and critical issues.<BR>* Forecasts and plans for supporting both applications functionality and capacity requirements in a rapidly growing, changing and complex environment.<BR>* Protect and insure the stability of the operational systems as well as maintain the integrity of the data they contain<BR>* Assist in determining the impact of operational issues and provide input into their resolution via data extraction and quantification<BR>* Coordinate and prioritize all escalated activities, including testing, project management and implementation of system upgrades, enhancements, and bug fixes.<BR>* Assess critical path and assist in implementation of any project required by the business<BR>* Available to provide 24 X7 support as required<BR>* Lead efforts in complex troubleshooting, recovery and root cause investigation<BR>* Able to prioritize and resolve multiple complex and critical issues.Secondary Duties and Responsibilities:<BR>* Transfer knowledge to other members of your team as well as across to other groups<BR>* Assist in testing of new software as escalated<BR>* On-call rotation to support operational issues<BR><BR>6+ years of production application support experience, ideally supporting business critical applications for a large company (telecom preferred although not required).Experience with a multiple application technologies -<BR>* Windows & Unix/Linux OS experience (need to have experience on both platforms)<BR>* .NET & Java<BR>* Weblogic, IIS 7.0, Apache/Tomcat, WebSphere<BR>* Oracle DB (10&11G) & SQL Serv                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              </font></td>
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