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Customer Account Rep

Job Field: Office Jobs
Location: BOTHELL, WA
Salary: $19.00 - $20.00
Job Type: Full Time
JOB SUMMARY:
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               <td align="left"><font style="font-size: 100%;">Primary customer account focal point responsible for the receipt, review, validation and processing of customer purchase orders. Coordinates order fulfillment activities to achieve on-time delivery and realize company sales plan as well as ensure inventory levels are within company standards. Communicates with customers and internal organizations, in person, telephone, email, and fax to ensure all requirements of programs or individual parts orders are successfully delivered according to customer commitments and expectations. <BR><BR>MAJOR RESPONSIBILITIES<BR><BR>ORDER FULFILLMENT <BR>• Receive, review and process customer purchase orders via manual entry into PAC ERP system, EDI transmissions, and/or customer-owned systems/ supplier portals. <BR>• Process and handle AOG (Aircraft On Ground) customer purchase orders and track to delivery. <BR>• Communicate and distribute reports and trend analysis for order and delivery status to internal/external customers as required. <BR>• Maintain all relative order transaction data in PAC’s system of record per SOX and internal compliance requirements. <BR>• Analyze and resolve customer account discrepancies working with customers and accounting. <BR>• Coordinate product deliveries with Customs group and third-party suppliers to ensure on-time delivery of customer orders per PAC commitment dates. <BR>• Ensure that all FAA/Conformity requirements are adhered to, pursuant to customer and PAC Quality requirements.</font></td>
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KEY REQUIREMENTS:
Bachelors Degree 24 Months   
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